Are you ready to help our Customer Success team maximize their potential and achieve their most ambitious goals?
Coveo is seeking a Senior Customer Success Enablement Manager to design and implement strategic enablement programs for our global Customer Success team. In this role, you’ll collaborate with CSMs and leaders to provide the tools, resources, and knowledge needed to drive customer success and ensure alignment with the customer lifecycle and product adoption strategies.
Your mission? Lead, coach and empower the team to excel in their roles by building scalable processes, enhancing performance, and establishing success benchmarks. As part of the Technical Enablement team, you’ll play a key role in helping our CSMs deliver value to customers.
What your responsibilities will look like:
- Develop and implement comprehensive customer success enablement programs that drive company objectives and enhance team performance.Design and deliver engaging training sessions, workshops, and learning materials for customer success teams.
- Build and maintain scalable onboarding programs for new Customer Success Managers (CSMs).
- Work closely with CS leadership to identify knowledge gaps and develop targeted training initiatives.
- Collaborate with cross-functional teams, including Sales, Support, and Product, to align enablement strategies.
- Continuously monitor, assess, and optimize enablement programs using feedback and performance data to drive ongoing improvement.
Here is what will qualify you for the role:
- At least 3 years of experience in customer success, onboarding, implementation, or account management roles.
- Proven experience creating scalable, impactful enablement programs for customer-facing teams.
- Strong presentation and communication skills with the ability to simplify complex concepts.
- Experience using Learning Management Systems (LMS) and other digital training tools.
What will make you stand out:
- Experience in a SaaS or AI-driven organization, especially in a fast-paced, growth-oriented environment.
- Familiarity with adult learning methodologies and best practices for corporate education.
- Strong analytical skills to measure enablement program success through data and KPIs.
- Ability to tailor training programs to different learning styles and diverse team needs.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
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Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
