Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
As a Customer Success Account Manager (CSAM), you are a strategic advisor who drives customer success through influence, leadership, and cross-functional coordination. You build executive partnerships, align diverse stakeholders around priority business outcomes, and guide long-term success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation at scale. Working across Microsoft, partners, and customer organizations, you navigate ambiguity, resolve complex challenges, and orchestrate delivery motions that create measurable business value. You help customers move beyond technology deployment toward sustained business impact while influencing execution across teams that contribute to successful customer outcomes.
Responsibilities
- Establish executive-level partnerships that align customer business priorities with Microsoft strategies, capabilities, and transformation opportunities.
- Influence stakeholder and priority alignment across complex customer ecosystems, driving consensus around strategic outcomes, investments, and success measures.
- Lead long-range Customer Success Planning that enables durable value realization and supports evolving customer business and technology objectives.
- Drive strategic execution across Microsoft, partner, and customer teams to strengthen customer health, accelerate cloud adoption, and advance AI transformation initiatives at scale.
- Influence adoption of Success Management Services and Success Programs as mechanisms for delivering consistent, high-quality customer outcomes across complex engagements.
- Anticipate and address business, technical, and organizational risks while guiding stakeholders through ambiguity, competing priorities, and transformational change.
- Contribute to broader organizational success by sharing best practices, coaching others, and helping elevate customer success execution across teams and communities.
Qualifications
Required/minimum qualifications
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Master’s degree in Business, Sociology, Psychology, Computer Science, or a related field plus 4+ years of relevant experience, or bachelor’s degree plus 8+ years, or equivalent experience.
- Customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- 5+ years of relevant work experience within the customer’s industry.
- Master’s degree plus 10+ years of relevant experience, or bachelor’s degree plus 12+ years, or equivalent experience.
- Microsoft or competitor technology certification, such as Azure or Microsoft 365 certification.
- ITIL Foundation or equivalent service management certification.
- PMI or equivalent project management certification.
- Prosci or equivalent certification.
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
