Sysdig

Senior Customer Solutions Architect

Reposted 18 Days Ago

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Pittsburgh, PA

Hybrid

152K-209K Annually

Expert/Leader

Cybersecurity

The leader in real-time cloud security

The Role

The role involves advising customers on Sysdig's platform, improving adoption in large enterprise environments, and influencing product roadmap based on customer needs.

Summary Generated by Built In

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

What you will do:

Reporting to the Sr Director, Customer Success you will be the trusted advisor to our customers on the Sysdig Platform. In this individual contributor role you will work with customers using our Sysdig Secure and Sysdig Monitor product offerings.
You will improve adoption and expansion within these customers from a technical angle: from onboarding, to implementation and technical enablement . Typically their large enterprise environments where scale, performance, and ad-hoc solutions are complex, require expert support.
You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey. You will work with our Product Managers, influencing the product roadmap.

What you will bring with you:

Excellent English language and ability to work in remote and international teams.
Experience building customer relationships, including implementation and identification of expansion opportunities.

What we look for:

10+years experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.
Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud.
10+years experience with DevOps tools such as Terraform, Helm and API scripting. Being familiar with security and monitoring such as Prometheus or Falco is a plus.
Ability to work onsite at customer’s office in Pittsburgh at least 1-2 days a week

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family

The U.S. annual compensation range for this full-time position is between $152,000 and $209,000 yearly USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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Top Skills

Api Scripting

Cloud Native

containers

DevOps

Falco

Helm

Kubernetes

Prometheus

Terraform

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The Company

HQ: San Francisco, CA

700 Employees

Year Founded: 2013

What We Do

Sysdig delivers cloud security the right way with open innovation, agentic AI, and the uncompromising truth of runtime. In a world of black boxes and blind spots, Sysdig helps security and development teams prevent, detect, and respond to threats in the moment.

AI is only as powerful as the signals it receives, and Sysdig Sage™ – the first agentic AI analyst for cloud security – is fueled by the deepest runtime intelligence in the industry. It doesn’t just observe. It reasons and acts with the context, speed, and precision that modern teams need to build and defend innovation in real time. Founded by the creators of Falco and Wireshark, Sysdig is trusted by more than 60% of the Fortune 500 and is built for those who refuse to compromise on security.

Why Work With Us

Sysdig's global expansion is fueled by our dedicated "Sysdiggers," known for collaboration, innovation, & transparency. With a diverse, international presence, we value every voice & are committed to our core values. We prioritize well-being with a top-tier benefits package. Join us to empower our team, thrive, & deliver our best work globally.