Wells Fargo is seeking a Senior Customer Service Representative Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
- Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
- Perform complex customer support tasks
- Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
- Interact with immediate team and communicate with other departments
- Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
- Perform research to resolve complex customer problems
- Recommend areas needing improvement
- Interact with internal and external customers
Required Qualifications:
- 2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
- Excellent written communication skills as 90% of this position requires customer E-mail communication
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong attention to detail and accuracy skills
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multi-tasking, and prioritizing skills
- Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
- Ability to interact effectively with internal and external partners and clients/customers
Job Expectations:
- This position is not eligible for Visa sponsorship
- Candidate must be based out of posted location
- This position offers a hybrid work schedule
- Relocation assistance is not available for this position
- Ability to work additional hours as needed
- Schedule after training period is Monday - Thursday 9:30AM - 6:00PM Friday 8:30AM - 5:00PM
Location:
- West Des Moines, IA
Posting End Date:
15 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
#BI-Hybrid
Skills Required
- 2+ years of customer service, financial services, or contact center support experience, or equivalent experience, training, military experience, or education
- Customer service focus and ability to listen, understand customer needs, and recommend solutions
- Excellent written communication skills
- Intermediate Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint
- Ability to navigate multiple computer systems, applications, and search tools
- Strong attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multitasking, and prioritization skills
- Experience processing complex transactions and researching complex customer inquiries
- Ability to interact effectively with internal and external partners and customers
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Pay is considered stronger due to a 401(k) match up to 6% and, for some lower earners, an additional company contribution. Feedback suggests the retirement program is a standout element of the total package.
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Parental & Family Support — Eligible employees can receive up to 16 weeks of paid parental leave, along with critical-caregiving leave and backup care resources. Feedback suggests this breadth of family support is a meaningful advantage.
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Healthcare Strength — Medical, dental, and vision coverage begin on the first day for eligible employees, with the employer covering a large share of premiums in some plan scenarios. Feedback suggests access and plan breadth are strong.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Employees engage in a combination of remote and on-site work.
