At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Summary: Join our dynamic EMEA renewal sales team as a Senior Customer Renewal Specialist at SolarWinds, where you will play a vital role in guiding customers through the renewal and conversion sales cycle. Your expertise will help maintain and grow customer relationships, ensuring they continue to benefit from our solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Responsibilities:
- Drive revenue retention and conversions through detailed funnel management, a scalable customer renewal engine, ensuring timely execution of agreements, and seamless customer experience.
- Work closely with channel partners to ensure the customer has access to their renewal and conversion quotes, and complete the order prior to expiration.
- Guide existing customers through the conversion renewal sales cycle, from initial contact to closing complex transactions.
- Work with customers and the channel to resolve any issues that may prevent them from maintaining a relationship with SolarWinds.
- Product roadmap and cost presentation to customers.
- Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
- Follow up on assigned customer software renewal quotes and/or generate custom quotes and present them to the customer
- Manage, maintain, and communicate accurate customer and pipeline records within Salesforce to Sales/Renewals leadership
- Partner with account managers, sales engineers, and customer success teams to deliver consultative, value-led renewal conversations.
- Achieve monthly quotas and quarterly targets.
- Maintain a large volume of renewals with high call and email volume daily.
Required Skills:
- Passion for sales and a results-oriented, customer-focused mindset
- Ability to create a great customer experience
- Excellent communication skills, both oral and written
- Analytical and problem-solving experience
- Skilled at forecasting and pipeline management.
- Experienced in the software industry with knowledge of different licensing models, including on-premises, subscription, and SaaS.
- A trusted advisor; demonstrated success in working with channel partners to drive retention and growth.
- Enjoy working in a fast-paced, team-focused environment with the ability to multi-task and track multiple issues
- Previous experience with CRM - NetSuite and/or Salesforce are a plus
- Experience in EMEA market is a plus.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
SolarWinds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SolarWinds and has not been reviewed or approved by SolarWinds.
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Healthcare Strength — Health coverage is described as comprehensive, with some locations covering healthcare, dental, and vision at 100% and generally well-regarded plan quality. Feedback suggests wellness resources, counseling, and fitness reimbursements further strengthen the offering.
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Leave & Time Off Breadth — Paid time off, holidays, and a sabbatical after five years are part of the package. Feedback suggests global parental leave minimums add meaningful family support to the overall time-off mix.
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Pay Growth & Progression — Compensation is considered solid by many, with consistent raises noted alongside base pay. Feedback suggests bonuses and structured increases contribute to a sense of ongoing pay growth.
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What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
