What you will do:
- You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
- Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
- Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
- Develop, review and maintain the internal collection of knowledge base articles.
- Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
- Work with our Escalation Management team on hot accounts which are high touch
- Participate in on-call rotation
What you will bring with you:
- 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
- Master level kubernetes and Linux experience.
- Working knowledge of one or more scripting languages (Bash/Shell/Python).
- Working knowledge of public providers and their services e.g. AWS, Azure, GCP
- Nice to have: knowledge of Oracle and IBM Cloud.
- Experience balancing multiple challenges simultaneously.
What we look for:
- Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
- Experience using or integrating with Systems Management technologies.
- Hands-on experience with PaaS tools or other cloud management software.
- Experience in application integration.
- Experience writing and communicating in English and French.
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
Skills Required
- 5+ years as a senior technical support/escalation resource for enterprises (container/cloud/cloud security)
- Master-level Kubernetes experience
- Master-level Linux experience
- Working knowledge of scripting languages (Bash/Shell/Python)
- Working knowledge of public cloud providers and services (AWS, Azure, GCP)
- Knowledge of Oracle Cloud and IBM Cloud
- Experience balancing multiple challenges simultaneously
- Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka
- Experience using or integrating with Systems Management technologies
- Hands-on experience with PaaS tools or other cloud management software
- Experience in application integration
- Experience writing and communicating in English and French
What We Do
Sysdig delivers cloud security the right way with open innovation, agentic AI, and the uncompromising truth of runtime. In a world of black boxes and blind spots, Sysdig helps security and development teams prevent, detect, and respond to threats in the moment. AI is only as powerful as the signals it receives, and Sysdig Sage™ – the first agentic AI analyst for cloud security – is fueled by the deepest runtime intelligence in the industry. It doesn’t just observe. It reasons and acts with the context, speed, and precision that modern teams need to build and defend innovation in real time. Founded by the creators of Falco and Wireshark, Sysdig is trusted by more than 60% of the Fortune 500 and is built for those who refuse to compromise on security.
Why Work With Us
Sysdig's global expansion is fueled by our dedicated "Sysdiggers," known for collaboration, innovation, & transparency. With a diverse, international presence, we value every voice & are committed to our core values. We prioritize well-being with a top-tier benefits package. Join us to empower our team, thrive, & deliver our best work globally.
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