For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.
DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.
Job Description:
Position Summary
The Senior Customer Marketing Manager will develop and lead customer marketing strategies that drive product adoption, retention, expansion, and advocacy across DTN’s diverse portfolio of weather, market intelligence, and operational decision-support solutions.
What You Will be Responsible For:
Customer Advocacy & Industry Storytelling
Lifecycle & Adoption Programs, work with CS and Sales Teams
Customer Engagement & Community Building
Retention & FOH, Weather and Ag Hub Solution Adoption
Insights, Reporting & Optimization
What You Will Bring to the Position:
6–10+ years of customer marketing, customer advocacy, or lifecycle marketing experience in B2B SaaS.
Experience in marketing analytics, data platforms, or technical software solutions.
Proven success building customer reference programs and developing high-quality customer stories.
Ability to understand and translate complex data-driven use cases.
Strong cross-functional collaboration skills. With Product marketing, sales and product teams.
Experience with Canva, Marketo, HubSpot, Salesforce, Gong, and Salesforce. Experimenting and usage of AI marketing tooling and chatbots.
Preferred
Experience in weather intelligence, ag tech/ag data, commodity/energy markets, or operational decision-support solutions.
Experience managing customer advisory boards, developing customer stories and case studies or vertical-specific customer user groups/councils.
Understanding how enterprises use data for forecasting, operational planning, and risk mitigation.
What Success Looks Like
- Scalable advocacy pipeline with DTN customers representing global agriculture, energy, and weather-sensitive industries.
- Increased adoption of key platforms and features within 30–90 days.
- Improved renewal rates driven by stronger onboarding and value demonstration.
- Growing community engagement through industry-specific content and events.
- Quantifiable impact on expansion and pipeline acceleration.
What You Can Expect from DTN:
Competitive Salary
Unlimited PTO
Flexible working hours
Remote work model
Competitive Medical, Dental, and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k+ courses via a learning platform to support employee career advancement
Employee Assistance Program (EAP)
Compensation
The targeted hiring base pay range for this position is between $92,000 and $123,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
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About DTN:
DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.
At DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.
Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.
Recruitment Fraud Notice:
DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.
If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [email protected] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.
DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.
DTN Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DTN and has not been reviewed or approved by DTN.
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Retirement Support — A 401(k) with company matching is consistently referenced, bolstering long‑term savings. This provides a clear anchor in the total rewards package.
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Leave & Time Off Breadth — Unlimited PTO and generous elements—such as paid volunteer time, multiple holidays, and paid parental leave—are highlighted. These features indicate breadth that supports work‑life balance.
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Healthcare Strength — Medical, dental, and vision coverage appear alongside life and disability insurance, EAP, and FSA options. Descriptions of the insurance as good or affordable reinforce the strength of core health benefits.
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What We Do
As a data, analytics and technology company, DTN delivers operational intelligence to organizations with complex supply chains around the world. We are committed to breaking through the noise and providing operationally-critical, actionable intelligence customers can depend on to drive confident decision-making. We have earned our customers’ trust by delivering real-time insights that ensure decisions can be made quickly and confidently. Together with our customers, we uncover new insights and create solutions that improve entire industries. And, we do so while maintaining our independence to ensure our customers can make the right decision for their bottom line, their customers and their employees.
