Kia ora!
At Air New Zealand, identity plays an important role in how our customers interact with us digitally and throughout their travel journey.
We are looking for a Senior Customer Identity Engineer to join our Cyber & Identity team and help build, operate and evolve the services that support customer identity, authentication and digital identity.
This is a hands-on engineering role working across application code, APIs, authentication services and supporting platforms. You will work with teams across Air New Zealand to deliver secure, reliable and simple identity experiences for our customers.
What you'll be doing
- Develop, maintain and support customer identity and authentication services.
- Build and maintain Java-based applications, APIs and backend services.
- Support customer journeys including registration, login, account management and authentication.
- Implement secure authentication and authorisation using standards such as OAuth 2.0 and OpenID Connect.
- Build and support integrations between identity services and other Air New Zealand platforms.
- Manage source code, testing, builds and deployments using CI/CD and DevOps practices.
- Support production services, investigate incidents and resolve root causes.
- Contribute to security controls including MFA, session management, certificates and secrets.
- Work with other squads to provide secure and reusable identity patterns.
- Contribute to emerging digital identity and biometric capabilities.
- Participate in a 24/7 rostered on-call rotation.
What you'll bring
Ideally, you'll have around 3+ years of software, platform or identity engineering experience, with experience in several of the following:
- Strong Java development skills.
- REST APIs and backend services.
- PostgreSQL or similar relational databases.
- OAuth 2.0, OpenID Connect, SSO or related identity standards.
- CI/CD, automated testing and source control.
- Containerised applications and cloud platforms.
- Production support, troubleshooting and root-cause analysis.
- Secure software development and API security.
- Monitoring and observability.
Previous Customer Identity and Access Management (CIAM) experience would be valuable, but strong software engineering experience with an interest in identity and cybersecurity is equally important.
Experience with passwordless authentication, passkeys, FIDO2/WebAuthn, identity verification or biometrics would be an advantage.
Air New Zealand offers a salary and benefits package, and we're happy to discuss expectations with the right candidate.
Sounds like you? Apply online now. Applications close on 27 Sept 2026.
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- Around 3 or more years of software, platform, or identity engineering experience
- Strong Java development skills
- Experience with REST APIs and backend services
- Experience with PostgreSQL or similar relational databases
- Experience with OAuth 2.0, OpenID Connect, SSO, or related identity standards
- Experience with CI/CD, automated testing, and source control
- Experience with containerized applications and cloud platforms
- Production support, troubleshooting, and root-cause analysis experience
- Secure software development and API security experience
- Monitoring and observability experience
- Strong software engineering experience and interest in identity and cybersecurity
- Customer Identity and Access Management experience
- Passwordless authentication, passkeys, FIDO2, WebAuthn, identity verification, or biometrics experience
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
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