Tricentis SeaLights Customer Growth Account Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful utilizing SeaLights Quality Intelligence Platform.
In this role, you will:
•Establish yourself as a trusted advisor with your customer base
•Develop customer relationships that promote retention and loyalty
•Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
•Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
•Coach customers on the best way to use SeaLights to obtain business value.
•Work closely with other Tricentis SeaLights team members to develop strategic account and success plans.
•Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
•Strive to become a subject matter expert on SeaLights products.
Qualifications
•5 years of progressive Customer Success or Account Management experience with complex accounts
•Strong sense of personal accountability and ownership for your assigned account base
•Passion for helping others and seeing your customers succeed
•Self-motivated and proactive team player
•Exceptional communication and organizational skills
•Project Management, Training or Coaching
•Ability to travel to customer location on occasion
1. DevOps
Basic understanding of DevOps principles and how they support agile software delivery.
Familiarity with CI/CD concepts and their impact on release cycles and customer experience.
Awareness of cloud infrastructure and deployment environments (e.g., AWS, Azure, GCP).
2. Software Engineering
General knowledge of software development lifecycle (SDLC) and agile methodologies.
Ability to communicate effectively with engineering teams using common technical terminology.
Understanding of APIs, integrations, and how software components interact.
3. Testing
Awareness of different types of testing (unit, integration, system, user acceptance).
Understanding the role of testing in ensuring product quality and reliability.
Ability to interpret test results and communicate implications to customers or internal teams.
Why Tricentis?
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working at Tricentis:
Market conform salary + success-oriented bonus.
Supportive and engaged leadership team.
Career path and professional and personal development.
401(k) plan, full benefits package available.
Company paid Disability and Life Insurance.
Hybrid work environment.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
Top Skills
What We Do
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartner’s Magic Quadrant five years in a row. Tricentis has more than 1,800 customers, including the largest brands in the world, such as McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moet-Hennessy-Louis Vuitton, and Vodafone.
.jpg)
