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Job Requisition ID #
Position Overview
Autodesk is seeking a strategic and collaborative leader to join our Customer Marketing team as the Senior Customer Experience Manager, Executive Councils, reporting to the Senior Manager, Customer Marketing. In this role, you will lead the content strategy and executive engagement model for our industry executive customer council programs.
You will shape the conversations Autodesk has with some of our most strategic customers—defining the themes, agendas, and desired outcomes that create value for both our customers and Autodesk.
You will partner with senior leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to bring the right topics and perspectives into each engagement. You will also translate council conversations into actionable customer insights that can inform Autodesk’s product, strategy, go-to-market, and customer marketing priorities.
You will work closely with a Program Manager who is responsible for program operations, logistics, and event execution, while you focus on content strategy, executive engagement, customer insight, and stakeholder alignment. This role is ideal for someone who is comfortable engaging with senior executives, can turn complex business topics into compelling conversations, and knows how to translate customer dialogue into meaningful business impact.
Responsibilities
Define the strategic direction, themes, and narrative across executive council programs
Develop agendas, discussion frameworks, and session content in partnership with senior internal stakeholders
Align council conversations to Autodesk’s strategic priorities and the issues that matter most to participating customers
Design engagements that encourage meaningful, candid dialogue with senior customer and Autodesk leaders
Partner with leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to identify priority topics and desired outcomes
Brief and prepare Autodesk executives for each council engagement
Facilitate or guide executive-level conversations during council sessions
Navigate a complex, matrixed organization and influence across functions to drive alignment and high-quality engagement
Capture and synthesize key themes, perspectives, and insights from council discussions
Translate customer input into clear, actionable insights for Product, Strategy, Marketing, Sales, and Customer Success leaders
Identify opportunities for council insights to inform business priorities and strengthen the voice of the customer across Autodesk
Connect council relationships and outcomes to broader customer advocacy, recognition, and storytelling opportunities
Partner with a Program Manager who owns program operations, logistics, measurement, and event execution
Ensure alignment between content strategy, program goals/KPIs, and the overall customer experience
Build and maintain strong relationships with executive council members and help deliver a high-value, premium experience throughout their engagement with Autodesk
Minimum Qualifications
12+ years of relevant experience in customer marketing, executive engagement, content strategy, customer advisory programs, or a related discipline
Experience developing strategic content and facilitating discussions for executive audiences
Strong communication, stakeholder management, and synthesis skills, with the ability to turn complex topics and customer conversations into clear insights and actions
Experience with executive customer programs such as customer advisory boards, executive councils, executive briefing programs, or similar strategic customer engagements
Demonstrated ability to work effectively with senior executives and cross-functional leaders
Preferred Qualifications
Experience translating complex business, technology, or industry topics into clear and engaging executive discussion frameworks
Strong analytical and synthesis skills, particularly in turning qualitative customer input into actionable business insights
Ability to operate effectively in a fast-paced, highly matrixed environment and influence without direct authority
Experience working within or serving customers in one or more of Autodesk’s key industries, including Architecture, Engineering, Construction and Operations; Design and Manufacturing; or Media and Entertainment
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Skills Required
- 12+ years of relevant experience in customer marketing, executive engagement, content strategy, customer advisory programs, or a related discipline
- Experience developing strategic content and facilitating discussions for executive audiences
- Strong communication, stakeholder management, and synthesis skills
- Ability to turn complex topics and customer conversations into clear insights and actions
- Experience with customer advisory boards, executive councils, executive briefing programs, or similar strategic customer engagements
- Demonstrated ability to work effectively with senior executives and cross-functional leaders
- Experience translating complex business, technology, or industry topics into clear executive discussion frameworks
- Strong analytical and synthesis skills for turning qualitative customer input into actionable business insights
- Ability to operate effectively in a fast-paced, highly matrixed environment and influence without direct authority
- Experience within or serving customers in Autodesk’s key industries, including architecture, engineering, construction and operations, design and manufacturing, or media and entertainment
Autodesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Autodesk and has not been reviewed or approved by Autodesk.
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Leave & Time Off Breadth — Time away is considered expansive, combining discretionary time off for salaried roles, company holidays/Autodays, and a periodic paid sabbatical. These options provide flexibility beyond standard accrual-based PTO.
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Equity Value & Accessibility — Total rewards prominently include RSUs and an employee stock purchase plan with a discount and lookback, alongside annual bonus or commission programs. These elements are available to eligible employees and can materially augment base pay.
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Parental & Family Support — Family-building support includes reimbursement for adoption, surrogacy, IVF/co‑maternity, and fertility benefits, plus dedicated coaching and Cleo resources for parenting and caregiving. These services extend support before, during, and after leave.
Autodesk Insights
What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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