ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
About the Role
We are looking for a “Senior Customer Engineer” to join our Data and Services (D&S) tribe at SWIFT, covering Screening.
Based in Kuala Lumpur, you will be working as a member of an agile dynamic team that is responsible for end-to-end delivery; from customer engagement to operations. Our D&S tribe operates in a truly agile way. You will have a unique opportunity to expand your reach in terms of knowledges and network, and to build your expertise through SWIFT’s global platform.
As a Customer Engineer, you will support our technical team in delivering exceptional customer service and solutions. You will assist in troubleshooting technical issues, providing product support, and collaborating with customers to ensure their needs are met.
Your responsibilities will include:
- Assist customers with technical inquiries and troubleshooting.
- Customer calls to understand issues/explain solutions.
- Collaborate with the engineering team to resolve product issues.
- Conduct product demonstrations and training sessions.
- Gather customer feedback to inform product improvements.
- Assist with new customers onboarding.
- Maintain documentation of customer interactions and solutions provided.
- Handling Assurance Reports for customers (facilitate communication with customers and test files creation, delivery and upload)
What will make you successful?
- Has 2-3 years of related working experiences.
- Strong problem-solving skills and attention to detail.
- Customer oriented and quality mind-set.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Fluent in English (spoken and written)
- Good knowledge of data formats such as XML, CSV, JSON, …
- Basic Unix knowledge – running commands and running scripts
- Any business knowledge or experience in Sanctions is an asset
- Familiarity with customer support tools and software is an asset
- SQL knowledge is an asset
About SWIFT
SWIFT does not stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.
SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value - every instant of every day, in almost every country.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
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What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.
For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
