About the role
As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you'll be doing
- Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Provide Technical Leadership in own specific area of expertise.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures
What you have
- 7 years' experience in IT Service environment.
- Experience with ticketing systems such as ServiceNow.
- You must be authorized to work in the United States.
Bonus points
- BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
- ServiceNow experience.
- Hardware break-fix assistance
- PC imaging processes and procedures
- Troubleshooting
- Mobile phone support
- Audio Visual support
What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
What We Do
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations.
We are a responsible business that believes in winning together for our people and our planet.
We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 20,000 people worldwide.
