Senior Customer Engagement Integration Engineer

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

The annual salary for this position ranges from $130,000 - $155,000 and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset. 

Summary

The Senior Customer Engagement Integration Engineer is responsible for designing, developing, governing, and supporting Signode’s enterprise integration and Business Document Exchange Hub capabilities. The role enables reliable business-to-business and internal business document exchange across customer, supplier, logistics, banking, ERP, customer engagement, manufacturing, e-commerce, data, and Connected Services platforms.

This position provides technical leadership for EDI, APIs, managed file transfer, application integration, event-driven integration, document transformation, and orchestration. The engineer will connect current and future ERP environments, including Microsoft Dynamics AX 2012 and Dynamics 365 Finance & Operations, with Dynamics 365 Customer Engagement, Signode Connected Services, digital commerce solutions, regional business systems, external trading partners, and enterprise data platforms.

The successful candidate combines deep integration engineering expertise with a strong understanding of customer-facing and supply-chain business processes. The role establishes reusable patterns, operational controls, and integration standards that improve partner onboarding, transaction reliability, visibility, security, and scalability across the enterprise.

Essential Functions

Customer Engagement & Business Document Exchange Hub Architecture

• Design, implement, and continuously improve Signode’s enterprise Business Document Exchange Hub and customer engagement integration architecture.
• Define reusable integration patterns for B2B, application-to-application, API-led, file-based, event-driven, and document-oriented exchange.
• Develop integration roadmaps supporting current and future ERP platforms, Dynamics 365 Customer Engagement, Connected Services, e-commerce, manufacturing, logistics, and enterprise data platforms.
• Establish standards for interface design, naming, versioning, mapping, transformation, exception handling, monitoring, documentation, and support ownership.
• Drive simplification and rationalization of integration technologies, interfaces, and EDI service providers where appropriate.

B2B, Business Network & Trading Partner Integration

• Design, implement, test, and support customer, supplier, distributor, logistics, banking, warehouse, and third-party EDI integrations.
• Support common ANSI X12 and EDIFACT business documents, including purchase orders, order acknowledgments, advance ship notices, invoices, remittance advice, inventory advice, warehouse transactions, and functional acknowledgments.
• Manage secure connectivity using AS2, SFTP, HTTPS, APIs, value-added networks, managed file transfer, and cloud integration services.
• Lead technical onboarding of trading partners, including requirements analysis, mapping specifications, connectivity, certification testing, cutover, and production stabilization.
• Coordinate with existing EDI providers and implementation partners to maintain service quality, resolve issues, and support future platform consolidation.

Procurement Network & Business Portal Integration

• Design, implement, and support integrations with procurement and supplier collaboration platforms, including SAP Ariba, Coupa, and other customer or supplier business networks.
• Enable the exchange of purchase orders, confirmations, invoices, catalogs, pricing, shipment notifications, inventory information, and supplier master data through portal, API, EDI, and hybrid integration models.
• Design scalable approaches for supporting portal-based transactions alongside traditional EDI and API-based integrations.
• Establish reusable onboarding, certification, monitoring, and support processes for procurement network participants.
• Collaborate with Procurement, Supply Chain, Finance, Customer Service, and external partners to optimize end-to-end procure-to-pay and supplier collaboration processes.
• Evaluate new business network technologies and recommend integration patterns that align with Signode's Business Document Hub and Connected Services strategies.

ERP, Customer Engagement & Enterprise Application Integration

• Design and support integrations across Microsoft Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, regional ERP solutions, and future ERP platforms.
• Integrate manufacturing, quality, warehouse, transportation, logistics, e-commerce, customer portal, service, finance, and reporting solutions.
• Enable consistent customer, vendor, item, order, shipment, invoice, inventory, service, and reference-data exchange across the application landscape.
• Support ERP implementations, migrations, acquisitions, divestitures, and business transformations while protecting business-process continuity.
• Partner with application, data, security, infrastructure, business process, and regional IT teams to deliver end-to-end solutions.

API & Integration Platform Engineering

• Design and develop REST, SOAP, message-based, file-based, and event-driven integrations.
• Build solutions using Azure Integration Services, including Logic Apps, Service Bus, Functions, Event Grid, and API Management, as applicable to the approved enterprise architecture.
• Develop reusable APIs, services, connectors, mappings, transformations, workflows, and orchestration components.
• Implement source control, automated testing, CI/CD, release management, environment promotion, and Infrastructure-as-Code practices using GitHub, Azure DevOps, or approved enterprise tools.
• Apply secure-by-design and supportable engineering practices across the integration lifecycle.

Operations, Monitoring, Security & Governance

• Implement end-to-end monitoring, alerting, reconciliation, replay, and observability for business-critical document flows.
• Provide Tier 2/3 production support, root-cause analysis, problem management, and permanent corrective actions for integration failures.
• Define service-level measures and operational dashboards for transaction success, latency, exceptions, backlog, partner onboarding, and recovery.
• Ensure integration solutions comply with Signode architecture, cybersecurity, privacy, data governance, SOX, audit, retention, and regulatory requirements.
• Maintain current interface inventories, data-flow diagrams, mappings, runbooks, support procedures, architecture decisions, and knowledge articles.
• Manage and maximize EDI scorecards received from Customers.

Business Partnership & Technical Leadership

• Translate business requirements into scalable technical designs and clear interface specifications.
• Facilitate design reviews with business stakeholders, customers, suppliers, service providers, and technical teams.
• Mentor engineers and service partners on integration standards, troubleshooting, design quality, and operational excellence.
• Evaluate emerging integration, API, automation, and intelligent document-processing capabilities and recommend adoption when they create measurable business value.
• Communicate risks, dependencies, decisions, and service performance clearly to technical and business leadership.

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field, or equivalent experience.
• Advanced degree in Information Systems, Engineering, or Business Administration is preferred.
• Relevant certifications in Azure integration, API management, cloud architecture, EDI, security, or DevOps are a plus.

Experience

• 8+ years of experience in enterprise application integration, EDI, middleware, API engineering, or ERP integration roles.
• 5+ years of hands-on experience designing and supporting enterprise EDI and B2B integration solutions.
• Experience integrating Microsoft Dynamics AX 2012 and/or Dynamics 365 Finance & Operations with internal and external systems.
• Experience implementing cloud integration platforms, API management, managed file transfer, and enterprise monitoring capabilities.
• Experience supporting manufacturing, distribution, supply-chain, customer service, or other transaction-intensive global operations is strongly preferred.
• Experience working directly with customers, suppliers, distributors, logistics providers, banks, EDI providers, and systems-integration partners.
• Experience supporting ERP implementations, migrations, acquisitions, divestitures, or large-scale business transformation programs is preferred.
• Experience integrating procurement networks, supplier portals, and B2B business networks such as SAP Ariba, Coupa, GHX, Jaggaer, or similar platforms is highly desirable.

Skills

• AI: Copilot, GitHub Copilot, Azure AI, etc.
• Integration Architecture: Enterprise integration patterns, API-led connectivity, event-driven architecture, orchestration, messaging, managed file transfer, monitoring, and error handling
• EDI & Business Documents: ANSI X12, EDIFACT, XML, JSON, CSV, flat-file formats, mapping, transformation, acknowledgments, partner onboarding, AS2, SFTP, HTTPS, and VAN services
• Procurement & Business Network Technologies: SAP Ariba, Coupa, Supplier portals, Procurement networks, Catalog management, Procure-to-Pay (P2P), Supplier collaboration, PunchOut integrations, cXML, OpenPeppol (preferred), Supplier onboarding and certification
• Microsoft & Cloud Technologies: Azure Logic Apps, Service Bus, Functions, Event Grid, API Management, Azure DevOps, GitHub, and related integration services
• Development: C#/.NET, REST APIs, SOAP services, SQL, XML/XSLT, JSON, scripting, source control, automated testing, and CI/CD
• Enterprise Applications: Microsoft Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, e-commerce, manufacturing, warehouse, transportation, and enterprise data platforms
• Business Processes: Order-to-Cash, Procure-to-Pay, Plan-to-Produce, Warehouse and Logistics, Customer Service, Finance, and master/reference data

Personal

• Customer-focused and motivated to improve the reliability and simplicity of business interactions.
• High level of personal integrity and disciplined ownership of business-critical services.
• Able to explain complex integration concepts to both technical and non-technical audiences.
• Highly organized, detail-oriented, and effective across multiple priorities and global stakeholders.
• Comfortable working across project delivery and production operations.
• Able to travel globally as required.

Functional Success Drivers:

1. Customer Focus (Interpersonal)
2. Process Management (Intellectual)
3. Analysis Skills (Intellectual)
4. Problem-Solving (Intellectual)
5. Communication (Interpersonal)
6. Results-Oriented (Personal)

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at [email protected].

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.