Senior CRM Manager I

At NerdWallet, we’re on a mission to bring clarity to all of life’s financial decisions and every great mission needs a team of exceptional Nerds. We’ve built an inclusive, flexible, and candid culture where you’re empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you thrive best. We invest in your well-being, development, and ability to make an impact because when one Nerd levels up, we all do.

We are seeking a dynamic Senior CRM Manager to direct a team of marketing managers focused on initiatives related to NerdWallet logged-in experience. This team drives loyalty, engagement, and long-term retention by designing and operationalizing engaging multi-channel programs across email, push, in-app, and SMS.

The Senior Manager, CRM will identify NerdWallet priorities and translate them into the CRM roadmap. Key responsibilities include establishing campaign strategies to drive optimization for the NerdWallet logged-in experience, managing a team of CRM Managers, and delivering data-driven insights and performance metrics to relevant stakeholders. This role requires data-driven decision-making, keen attention to detail, and strong communication skills with the ability to articulately present to any audience at any level.

This role reports to the Director, CRM.

• Identify and translate business goals into effective CRM marketing strategy and roadmap

• Drive the strategy and vision for all campaigns within area of responsibility

• Manage and mentor a team of CRM marketing managers helping to prioritize work while seamlessly flexing between player and coach to ensure successful outcomes

• Implement and optimize day-to-day processes to increase team velocity

• Use data to drive decisions around campaign optimization and performance targets

• Cascade campaign metrics, trial data, and best practices to relevant stakeholders

• Partner cross-functionally with Analytics, Product, Engineering, Program Management, and Creative teams to identify and act on opportunities to create broad-reaching impact

• Map the customer journey and build appropriate segmentation strategies from onboarding through churn mitigation and winback

• 5+ years of CRM, lifecycle marketing, and/or digital marketing experience for technology-enabled companies

• Deep expertise in strategic and technical SEM with an emphasis on email and push channels

• 2+ years of marketing management experience with a proven track record of managing and developing high-performance marketing teams

• Ability to build and deliver campaigns utilizing CRM tools such as Iterable, Segment, and others

• Experience building and scaling lifecycle marketing programs across multiple channels such as programs to support app users across mobile and email channels, rewards programs, retention campaigns

• Knowledge of and hands-on experience working with multiple email service providers (ESPs) and/or engagement marketing tools

• Experience analyzing data and using insights, market trends, and competitive analysis to inform campaign decisions

• Experience working cross-functionally within a matrixed organization

Preferred Qualifications:

• Experience working on a FinTech, PropTech, or Real Estate industry

• This role will be remote (based in the U.S.).

• We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.

Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?)

• Industry-leading medical, dental, and vision health care plans for employees and their dependents

• Rejuvenation Policy – Flexible Vacation Time Off + 11 holidays + holiday company shutdown

• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care

• Mental health support

• Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests

• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution

• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend)

• Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends)

Have Some Fun! (Nerds are fun, too)

• Nerd-led group initiatives – Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities

• Hackathons and team events across all teams and departments

• Company-wide events like NerdLove (employee appreciation) and our annual Charity Auction

• Our Nerds love to make an impact by paying it forward – Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match

Plan for your future (And when you retire on your island, remember the little people)

• 401K with 4% company match

• Be the first to test and benefit from our new financial products and tools

• Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar

• Disability and Life Insurance with employer-paid premiums

If you are based in California, we encourage you to read this important information for California residents linked here.

NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment.  

NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice.

NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see:

• E-Verify Participation Poster (English+Spanish/Español)

• Right to Work Poster (English) / (Spanish/Español) 

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