At WM, we’re dedicated to creating a cleaner, more sustainable Aotearoa - and we’re equally committed to supporting the growth and wellbeing of our people. If you're looking for a meaningful role with a company that values innovation, teamwork and long‑term development, you’ll feel right at home here.
Job DescriptionReporting to the National Credit Manager, this is a pivotal role where you’ll own and drive the performance of a busy and diverse credit ledger. You’ll combine strong relationship management with solid credit control expertise to protect and enhance WM’s financial health.
You’ll work closely with both internal and external customers, using your negotiation skills, attention to detail, and problem‑solving ability to drive successful debt recovery, reduce risk and strengthen financial processes.
Key Responsibilities
- Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation
- Meet monthly collection targets and drive continuous improvement in credit processes
- Maintain proactive customer communication to resolve queries and negotiate repayment plans
- Run daily, weekly and monthly reports and conduct credit checks to assess credit risk
- Collaborate with branches and internal teams to resolve escalations promptly
- Train, coach and support team members; maintain credit training material
- Oversee documentation relating to liquidated and bad debt customers
- Support the credit team with general and ad hoc duties
To be successful in this role, you will ideally have:
- 5+ years’ experience in credit control, ideally with key or large customers
- Demonstrated ability to improve or streamline collection processes
- Strong relationship and stakeholder management skills
- Excellent time management and the ability to handle a busy workload
- Advanced Microsoft Excel skills
- Experience with ERP systems (JDE highly desirable)
At WM, we’re proud to offer more than just a job - we offer a career pathway.
What We Offer
- Tailored training and development plans
- Wellbeing and employee support initiatives
- A supportive, collaborative team culture
- Opportunities to grow in a purpose‑driven organisation focused on sustainability
Start the new year with a role you can be proud of.
Click “I’m Interested” to apply.
Applications will be reviewed as they’re received - early applications are encouraged.
WM is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace.
Applicants must currently reside in New Zealand and hold valid work rights.
Skills Required
- 5+ years of experience in credit control, ideally managing key or large customers
- Demonstrated ability to improve or streamline collection processes
- Strong relationship and stakeholder management skills
- Excellent time management and ability to handle a busy workload
- Advanced Microsoft Excel skills
- Experience with ERP systems
- Experience with JDE
- Currently residing in New Zealand
- Valid work rights in New Zealand
What We Do
WM New Zealand is New Zealand's leading resource recovery, recycling and waste, and environmental services provider, driven by our focus on safety, sustainability, and service and underpinned by innovation. We provide recycling and resource recovery services, solid waste management, liquid and hazardous waste collection, treatment and disposal. We design and operate state-of-the-art waste management and recycling facilities nationwide, including leading edge sustainable modern landfill and energy parks, material recovery facilities, transfer stations and liquid, hazardous and medical waste processing facilities. We understand that our biggest asset is our people and we’re committed to their safety and wellbeing. We’re a company where every day our people get to make a difference – whether this be through exploring recycling opportunities, looking at new ways to create energy from waste, or delivering a great customer service to building facilities that will last a lifetime. We work with a diverse range of customers, from residential homes and small businesses, councils, through to large multinational commercial and industrial clients that span almost every industry in New Zealand, and we are proud to offer a comprehensive range of services that can be tailored to meet the needs of our customers. Our focus is on the future, the possibilities it holds, and ultimately the protection of it.
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