Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Senior Creative Designer, you’ll play a meaningful role in shaping and evolving Zocdoc’s visual identity, ensuring it remains consistent, compelling, and digitally fluent. Your work will help inspire patients to find and book care through visually engaging, human-centered experiences. In this role, you’ll partner closely with cross-functional teams, especially product and marketing, to bring the brand to life across our mobile app, website, and campaign touchpoints. You’ll balance craft and systems thinking to deliver work that’s both beautiful and scalable in a fast-moving, digital-first environment.
You'll enjoy this role if you are...
- Motivated by creating impactful visual designs that improve real people’s experiences
- Autonomous, resourceful, and highly creative in solving complex design challenges
- Detail-obsessed and organized, with a deep respect for systems and standards
- A believer that consistency and craft are the mark of great design work
- A strong communicator and collaborator, especially in cross-functional digital teams
- The kind of person who takes pride in pushing boundaries while staying grounded in strategy
- Comfortable working across brand and product design, and excited by the nuances of both
- Energized by working on a brand that exists primarily in digital spaces
Your day to day is…
- Stewarding Zocdoc’s visual identity across digital platforms, ensuring consistency and cohesion in everything from app interfaces to campaign creative
- Designing brand-forward assets in partnership with the product design team, supporting mobile app experiences, onboarding flows, in-product messaging, and more
- Collaborating with marketing and content teams to bring campaigns to life across email, web, and social
- Partnering with product managers to align creative vision with functional execution
- Maintaining and evolving a scalable design system, including style guidelines, components, templates, and asset libraries
- Creating pixel-perfect mockups and visuals that elevate the product and user experience
- Exploring and integrating GenAI and emerging tools to accelerate workflows and test new creative approaches
- Offering feedback and mentorship to other designers to raise the creative bar across the team
- Auditing existing work and continuously refining assets to reflect the latest brand standards and digital best practices
You’ll be successful in this role if you have…
- An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change
- Meaningful (4–6 years) experience in brand design.
- Passion for visual storytelling and brand building.
- A compassionate but consultative, and confident approach with stakeholders.
- A fundamental understanding of design principles and brand strategy.
- The mentality of an entrepreneur/owner and a strong bias to action.
- Superb communication skills. You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What the Team is Saying
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
