The Analyst will be responsible for processing and auditing telecom invoices in TEOCO’s cost assurance system. The role includes invoice processing, reconciliation, audit exception investigation, dispute creation for invalid billing, supporting client requests, and assisting with reconciliation activities related to assigned vendor accounts. The Analyst is also expected to develop an understanding of client billing systems, vendor billing terms, and the client’s contract repository structure.
Key ResponsibilitiesProcess and audit telecom invoices in TEOCO’s cost assurance system.
Assign G/L coding when the system is unable to assign it automatically.
Reconcile outstanding balances, adjustments, and credits.
Investigate system audit exceptions.
Validate and document any change activity.
Create disputes for invalid billing.
Develop subject matter expertise in client ordering, provisioning, payables, and billing systems accessible to the team.
Understand vendor billing terms, including contracts, service guides, price lists, ICAs, and related billing documents.
Understand the client’s contract repository structure.
Support client requests related to assigned accounts.
Support reconciliation activities for claims assigned to the respective vendors.
Ensure vendor responses designated as “Auditor Review” are addressed promptly.
Telecom invoice processing and auditing
Reconciliation of balances, adjustments, and credits
Investigation and resolution of audit exceptions
Documentation and validation of billing changes
Understanding of billing terms and contract-related documents
Ability to support client account-related requests
Proficiency in Microsoft Office applications
Business Objects reporting tool
Knowledge of telecom ordering, provisioning, payables, and billing systems
Familiarity with contract repositories and telecom billing documentation
Skills Required
- Process and audit telecom invoices in TEOCO's cost assurance system
- Assign G/L coding when system cannot assign automatically
- Reconcile outstanding balances, adjustments, and credits
- Investigate and resolve system audit exceptions
- Validate and document billing change activity
- Create disputes for invalid billing
- Understand vendor billing terms, contracts, service guides, price lists, and related documents
- Support client account-related requests and reconciliation activities
- Proficiency in Microsoft Office applications
- Business Objects reporting tool
- Knowledge of telecom ordering, provisioning, payables, and billing systems
- Familiarity with contract repositories and telecom billing documentation
What We Do
TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs). Our solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs. Through advanced analytics, TEOCO products provide actionable and measurable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as 5G. Our commitment to network flexibility and agility makes TEOCO the obvious choice for CSPs looking to maximize the revenue potential of 5G investments and capitalize on new opportunities tied to the emerging Internet of Things (IoT). For more information, visit www.teoco.com
