About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
About the Role:
Location: Must be based in Chicago, IL
We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!
Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?
As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.
What will you do?
Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
Undertake travel reservations and amendments for TravelPerk customers, prioritizing customer service and booking accuracy.
Proactively maintain and develop client relationships, offering support throughout the entire travel process.
Provide suitable travel options and suggestions to meet client requirements.
Ensure all service level agreements are met and actively maintain the GDS queues.
Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
Support the Team Leader and collaborate with colleagues to maintain a high level of service.
What you’ll need to have:
Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
Are proficient in air fares and ticketing
Have great communication skills, fluency in English, both written and spoken is essential.
Are familiar with North American business culture and customer expectations.
Have previous experience as a Business Travel Consultant.
Are well-organized, and capable of working to tight deadlines under pressure.
Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
What we always look for:
Independent and autonomous. You don’t need hand-holding to get things done
Good prioritisation and focus skills
Empathy - understand what our customers need
Smart, fast learner and tech-savvy
Flexible and able to adapt to constant changes with a positive mindset
You are open to receiving and giving constructive feedback
You want to learn - we have a 7-Star management team to mentor you!
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
You LOVE travel!
Working Hours & Conditions:
Office-based in our Chicago headquarters, 3 weekdays per week
During the training and the first 3 months in the job, while ramping, you'll be encouraged to work IRL 5 days per week.
Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability
Flexible weekend ability required.
Weekly working hours will be 40 hours.
What do we offer?
💰 Competitive compensation, including equity in TravelPerk
🌴 Generous vacation days so you can rest and recharge
💊 Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
💼 Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
💪 Subscription to Wellhub, the gym benefit.
👶 Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
🏢 Global presence and hybrid working style
🥳 Unforgettable TravelPerk events, including travel to one of our hubs
📚 Learning and professional development opportunities
💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
📈 Exponential growth opportunities
🫶 16 paid hours per year to volunteer for a cause of your choice.
🌎 "Work from anywhere" allowance of 20 working days per year.
Compensation:
Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $61,000 - $72,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to [email protected], and we will confirm whether it is legitimate.
Top Skills
What the Team is Saying
What We Do
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
Why Work With Us
At Perk, work is more than a job, it’s a chance to grow, innovate, and build meaningful connections. We foster a culture where development is prioritized, potential is unlocked, and every voice counts. Whether you’re looking to pivot your career, Perk is a place to thrive, make an impact, and be part of something extraordinary.
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Perk Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are an In Real Life first company and have a hybrid work structure with the expectation that team members are in office at least 3 days a week.
