Lead PMO, Core Operations

DOSS is the AI-native Operations Cloud for the physical economy, connecting the flow of DOSS is building an Operations Cloud for the real world. We deliver a modern, AI-native platform that helps physical product businesses manage the flow of goods, dollars, and data across procurement, inventory, orders, fulfillment, and finance in real time. Purpose-built to replace spreadsheet chaos and rigid, consultant-heavy ERP implementations, DOSS delivers fast time-to-value and stays adaptable as a business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams can deploy quickly, automate workflows, and make changes without months of re-implementation. We recently raised a $55M Series B co-led by Madrona and Premji Invest, with participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle

• Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements

• Product Design: Data model, workflows and integrations

• Build/Configure on DOSS/ERP platform

• UAT and Go-live

The Customer Product Operations Lead will drive our push to upper mid-market and enterprise clients, and will have multiple responsibilities

• Own e2e ERP lifecycle process and success for 1-2 of our bigger clients

• Lead/mentor a pod of associates

• Build new product capabilities/solutions within the DOSS ERP platform

While having previous ERP or industry experience is always a plus, it is not a pre-requisite. Our current team comes from a mix of business and technical backgrounds. What we value the most are:

• Ownership/accountability mindset

• Customer obsession (including client/stakeholder management)

• Appetite for operational and technical details

• Business acumen to zoom out and discuss value drivers

• Passion for learning quickly

Our Approach to Development

DOSS operates like a sports team, not a family – we're building the '96 Bulls. We run aggressive coaching and performance management because we believe in accelerating careers by 10x, not 10%.

Every 6 months, we run a lightweight review process (DIPS) where team members are scored, ranked, and identified for promotion and compensation increases. Our first cohorts saw compensation increases ranging from 35%-85% with an average of >50% – because when you deliver results and grow rapidly, we recognize it immediately.

This isn't painful – it's clarifying and energizing, especially for people who like winning. If you want the Rec League, go work somewhere else. But if you want to sharpen yourself against other A+ players and compress a decade of learning into a few years, this is the place.

• Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS

• Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows

• Drive build of new product capabilities that help support DOSS’s push to upper mid market and ENT clients

• Lead and mentor a pod of associates across a number of concurrent projects

• Build best in class practices and processes across the entire team

• Translate process flows into product design and configuration within the DOSS platform

• Collaborate with technical teams on integrations and data migrations required for successful implementations

• Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell → turn our customers to our biggest advocates!!

• Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team

• 6-10 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)

• Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.

• High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.

• Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.

• Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.

• Strong analytical mindset; experience with SQL is a plus (but not required)
  

• Competitive salary + meaningful equity

• 100% Coverage for individuals Premium medical, dental & vision coverage

• 401(k), immediate eligibility

• Lunch in-office 5 days/week (and dinner when needed)

• Flexible/unlimited PTO

• Commuter (BART/MUNI/CalTrain) and equipment stipends

• Wellness & Fitness stipend

• Generous parental leave

• Relocation assistance available

• In-office culture in San Francisco
  

Salary range for this role is $160,000-$210,000. Final offer will reflect how you map to our current needs. This salary range may be inclusive of several career levels at Doss and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.