Senior Content Steward

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

We’re looking for an experienced Senior Content Steward to support the management and optimisation of digital content experiences and brand portals.

This role is ideal for someone with a strong background in digital asset management (DAM), web content management, and portal development, who understands how to create intuitive, user-friendly experiences that make digital content easy to find, access, and reuse.

You’ll be responsible for maintaining and enhancing brand portals, organising digital assets, improving content structures, and ensuring content is accurate, accessible, and aligned with brand guidelines. Working closely with clients and internal stakeholders, you’ll also identify opportunities to improve workflows, strengthen content governance, and enhance the overall user experience.

• Manage, maintain, and enhance brand portals, landing pages, playbooks, and digital content hubs.
• Review existing portal content and linked assets, identifying missing, outdated, or incomplete materials and coordinating updates.
• Build and maintain accurate asset links across portal pages to ensure content remains accessible and up to date.
• Organise and curate digital assets into clear, logical structures that improve navigation, discoverability, and reuse.
• Create and update portal pages in line with client requirements, brand guidelines, and user needs.
• Make basic content and asset adjustments, including cropping and formatting, to ensure materials are portal-ready.
• Support digital asset management activities across platforms such as Bynder and other DAM solutions.
• Identify opportunities to improve portal design, UX/UI, content organisation, and the overall user experience.
• Contribute to content governance, metadata management, workflows, and asset lifecycle processes.
• Track progress against agreed priorities and deliverables, adapting approaches where necessary to improve efficiency.
• Identify opportunities to streamline processes and introduce practical improvements or automation.
• Build strong relationships with clients and stakeholders, responding to changing business needs.
• Develop documentation and provide guidance or training to support effective platform use and content management.

• Ideally, a degree in a relevant field or equivalent professional experience.
• Significant experience in digital asset management, web content management, marketing, creative technology, or a related area.
• Experience managing, designing, or curating brand portals, content hubs, or similar digital experiences.
• Hands-on experience with DAM platforms, ideally including Bynder, Adobe Experience Manager (AEM), Adobe Content Hub, or Sitecore.
• A strong understanding of user experience principles and how content structure and navigation influence findability and engagement.
• Knowledge of content governance, metadata, workflows, and digital asset lifecycle management.
• Excellent attention to detail and a commitment to maintaining accurate, high-quality content.
• Strong organisational and project management skills, with the ability to manage multiple priorities and track progress.
• Excellent written and verbal communication skills, with confidence engaging clients, colleagues, and senior stakeholders.
• A proactive, curious, and creative approach to problem-solving, with the ability to translate complex requirements into practical solutions.
• The flexibility to adapt to evolving client requirements, changing priorities, and new ways of working.
• Strong interpersonal skills, emotional intelligence, and the ability to build effective working relationships.

At ICP, we’re a people-first organisation that values curiosity, creativity, collaboration, and continuous improvement. You’ll have the opportunity to contribute to meaningful client projects, work with leading global brands, and help shape effective digital content experiences.

Interested? We’d love to hear from you if you have the experience and passion to help brands make their digital content more accessible, organised, and impactful.