Turn complex product information into clear, useful content that helps customers succeed. As a Senior Content Developer, you will create, review, and improve product content while partnering with subject matter experts, Product Management, and Development teams. You will be responsible for delivering accurate content throughout the software development lifecycle, guiding content strategy, and mentoring other Content Developers. We are seeking applicants with strong technical writing skills, sound judgment, and a collaborative approach to solving complex content challenges.
What you will be doing:
- Create clear technical, learning, and user-focused content, bringing broad experience, fresh ideas, and sound judgment to each project.
- Review your own work and peer content for accuracy, consistency, and simplicity while coaching other Content Developers on quality standards.
- Analyze complex drawings, design reports, product features, and software changes to determine the right content approach, scope, and level of detail.
- Partner with subject matter experts and teams across the business to understand content needs, recommend solutions, and support product releases.
- Identify and recommend content updates based on product enhancements, ensuring materials are complete, accurate, and available on time.
- Prioritize projects independently, estimate effort accurately, and guide other Content Developers in managing competing priorities.
- Mentor Content Developers, resolve complex content challenges, and help maintain consistent standards across the team.
What you will likely bring:
- Excellent written and verbal English communication skills, with the ability to simplify complex information for different audiences.
- Strong research, problem-solving, and decision-making skills, with the ability to work independently and make clear recommendations.
- Experience partnering with subject matter experts, Product Management, and Development teams throughout the software development process.
- Knowledge of Agile methodology, software development lifecycles, release processes, and content creation tools.
- Strong interpersonal, coaching, and mentoring skills, with the ability to support consistent, high-quality content delivery.
- 3–5 years’ experience creating technical documentation, learning content, product documentation, or content strategies.
- Bachelor’s degree or equivalent professional experience.
What could set you apart:
- Experience in software-as-a-service, enterprise software, or other software product environments.
- Familiarity with frequent-release or continuous integration and continuous delivery environments.
- Experience with enterprise resource planning systems.
- Experience using artificial intelligence tools to improve content creation, workflow efficiency, or content development processes.
- A portfolio, writing samples, or examples of previous content work
#LI-HYBRID #LI-SK
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Scott KeoughSkills Required
- Excellent English verbal and written communication skills
- Experience creating technical documentation and product content
- Ability to perform independent research and make recommendations
- Experience working with product management and product development teams
- Knowledge of Agile methodology
- Mentorship and coaching skills
- Working knowledge of content creation tools
- Problem solving skills
- 3 to 5 years applicable experience in documentation and content strategy
- Experience in SaaS, enterprise software, or software product environments
- Familiarity with software development lifecycles and CI/CD-style release processes
- ERP experience
- Experience using AI tools to improve content creation or workflows
- Portfolio or writing samples
- Bachelor's degree or equivalent experience
Epicor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epicor and has not been reviewed or approved by Epicor.
-
Healthcare Strength — Health coverage (medical, dental, vision) is characterized as decent to solid, complemented by wellness resources. Company materials highlight health and wellness programming alongside core plans.
-
Leave & Time Off Breadth — Flexible or unlimited PTO exists in U.S. roles, and the organization emphasizes taking time to recharge. When team norms support it, the flexibility is considered a meaningful perk.
-
Retirement Support — A 401(k) with company match is available as part of the standard offering. The match level is generally viewed as modest but serviceable.
Epicor Insights
What We Do
We’re the Digital Brains of Our Customers’ Operations We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
Gallery
