Senior Content Designer in IT Ops

Job Description
Have you ever found yourself rewriting account set-up screens, in-app instructions, or error messages in your head? Do you consider information to be a powerful and essential element of every user's experience? Are you ready to explore AI's role in content creation and smarter digital experiences? If so, joining Atlassian might be for you! We're looking for a senior content designer to help create exceptional experiences that will transform the way Atlassian supports our thousands of global customers. The IT Ops group in India is one of the fastest-growing Atlassian product groups with the charter to empower Ops teams (Dev, IT, Engg) to collaborate at high velocity.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
In this role, you will

• Help establish the role and impact of content design as part of the IT Ops team, connecting craft best practices and impactful ways of working to shape the overall content strategy direction and delivery.
• Experiment with different approaches to information in the UI, documentation, support materials, and anywhere our customers seek information.
• Work directly with product managers, engineers, and product designers to improve the way customers experience their entire Atlassian products journey, and provide scalable ideas for making the experience awesome.
• Consider the overall Atlassian customer lifecycle using a content design lens, and strive to close loops to ensure smooth experiences through awesome information design.
• Apply Atlassian content standards that are effective, accessible, and inclusive while guiding others to value world-class content outputs and hold a high bar.
• Demonstrate storytelling skills that we will ask you to show us in a portfolio review where you will share how you solved customer problems through effective content design methodologies and techniques that delivered impact.
• Become part of a vibrant and talented content design craft community from all over the world!

To be successful here, we think you will need to have

• Minimum 5 years of UX writing/content design experience
• Background in structured content and content modeling
• Facilitation, communication, and collaboration abilities with senior stakeholders across the org
• Experience moving fluidly between high-level content strategy practices and hands-on writing tasks
• Familiarity with using Confluence and Figma (or similar tooling) to create content design concepts and co-design your work with craft partners.
• Ability to apply research and data insights to your content, and set up ongoing testing and assessment as you iterate and improve the work.
• Skills in planning, prioritizing, and carrying out complex projects with high attention to detail along the way.
• Have incredible communication skills and a commitment to building great working relationships across the globe.
• Working with standards and design systems is a plus!

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .