This is a rare, high-impact position at the intersection of cutting-edge AI technology and complex government regulation. You'll serve as the organization's primary subject matter expert—bringing order, governance, and strategic control to AI implementation in one of the most heavily regulated environments in Fortune 500 government contracting. Unlike generic content or marketing roles, you'll architect backend frameworks, taxonomies, compliance guardrails, and quality assurance protocols that allow emerging AI to work safely and effectively in a bureaucratic, compliance-heavy environment. You're the bridge that brings control back to risk-averse clients who fear losing control to automation.
You Will:
- Serve as the go-to subject matter expert across all content and AI-related project work streams
- Establish and maintain content governance frameworks, taxonomies, metadata standards, and business rules
- Define guardrails, safety protocols, and compliance requirements for AI/LLM use in a heavily regulated government environment
- Inventory, audit, and assess existing content and digital assets; implement automated processes for content discovery
- Develop content standards, quality controls, and compliance policies
- Flag content that bypasses proper review processes and coordinate corrections
- Collaborate cross-functionally with UX, Creative, SEO, and Content teams across multiple concurrent projects
- Monitor AI performance and content quality metrics; implement corrective actions
- Translate complex regulatory and business requirements into clear content guidelines and operational frameworks
- Work closely with the Director of Content on tactical oversight and strategic initiatives
You Have:
- 7+ years in content management strategy, content operations, technical content architecture, or content analysis
- 3+ years with AI/GenAI experience, specifically in heavily regulated industries (government, financial services, healthcare)
- Proven experience with content governance, quality assurance, and compliance
- Proficiency in Microsoft Excel, CMS platforms, and understanding of taxonomy & metadata
- Technical content strategy background (NOT copywriting or editorial calendar experience)
- Meticulous attention to detail, intellectual curiosity, and the initiative to discover insights independently
- Ability to translate complex requirements into clear guidelines and documentation
- Comfort navigating complex, bureaucratic, and highly regulated environments
Preferred: Airtable, Figma, CMS auditing experience, SEO knowledge, AI implementation in regulated industries
This position requires candidates to obtain a Level 2 Security Clearance in accordance with U.S. government regulations. As such, only U.S. citizens or permanent residents (Green Card holders) are eligible to apply.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Skills Required
- 7+ years in content management strategy, content operations, technical content architecture, or content analysis
- 3+ years with AI/GenAI experience, specifically in heavily regulated industries (government, financial services, healthcare)
- Proven experience with content governance, quality assurance, and compliance
- Proficiency in Microsoft Excel, CMS platforms, and understanding of taxonomy & metadata
- Technical content strategy background (not copywriting or editorial calendar experience)
- Meticulous attention to detail, intellectual curiosity, and initiative to discover insights independently
- Ability to translate complex regulatory and business requirements into clear guidelines and documentation
- Comfort navigating complex, bureaucratic, and highly regulated environments
- Ability to obtain Level 2 Security Clearance; only U.S. citizens or permanent residents eligible to apply
- Airtable experience
- Figma experience
- CMS auditing experience
- SEO knowledge
- AI implementation experience in regulated industries (preferred)
What We Do
We’re Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path—not just the next one—for our clients, their customers, and our own colleagues. We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media. We’re a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we’re a special place that attracts big talent and tiny egos. We’re driven, uncompromising and we live our values. We’re Critical Mass, but our friends call us CM. Learn more at criticalmass.com.
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