The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and an enthusiastic team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products. This is a fantastic opportunity to join a growing team backed by a global business with over 50,000 employees. We strongly believe great employee experiences lead to great customer experiences.
As a Senior Consultant at TTEC Digital, you will lead the design, development, and delivery of enterprise-grade business intelligence solutions using Microsoft Power BI and the broader Azure data platform. This role focuses on enabling data-driven decision-making by transforming complex data into actionable insights for strategic customers. You will act as a trusted advisor, collaborating closely with business stakeholders, data teams, and solution architects to ensure Power BI is leveraged effectively to meet organizational goals. This client-facing role requires a blend of technical expertise, consulting skills, and thought leadership to deliver innovative, data-driven solutions that enhance customer experiences.
What You'll Be Doing
- Lead the end-to-end delivery of Power BI solutions, from requirements gathering and data modelling to dashboard design and deployment, ensuring alignment with client objectives.
- Engage with enterprise customers to define analytics strategies, develop KPIs, and translate business needs into technical specifications, fostering strong stakeholder relationships.
- Design and optimize semantic data models using Power BI and Azure Analysis Services, applying best practices in DAX and Power Query (M).
- Drive governance, security (e.g., Row-Level Security, workspace management), and performance tuning best practices for enterprise BI environments.
- Integrate Power BI with Azure Data Services (e.g., Azure Synapse, Data Lake, Databricks) and M365 platforms, with familiarity in Power Platform and Microsoft Fabric where applicable.
- Deliver hands-on workshops, coaching sessions, and enablement programs to enhance customer analytics capabilities and promote self-service BI.
- Provide thought leadership in visual analytics, staying current on industry trends, Power BI advancements, and Azure data technologies to deliver innovative solutions.
- Mentor junior/offshore consultants, sharing expertise to build a stronger, more effective team and support capability development within TTEC’s Microsoft data consulting practice.
- Lead technical workstreams, manage client engagements, and ensure successful project outcomes.
What You'll Bring to the Role
- Experience:
- 5+ years of experience in business intelligence, data analytics, or data engineering, with hands-on expertise in Power BI in enterprise environments.
- 3+ years in client-facing consulting roles, delivering complex BI or data projects.
- Proven success in fostering cross-team collaborations and driving innovative solutions.
- Experience with Azure data services (e.g., Azure SQL, Synapse, Data Factory, Data Lake) and familiarity with Power Platform integration and Microsoft Fabric.
- Previous consulting experience in the EMEA region or with global clients is a plus.
- Technical Skills:
- Strong proficiency in DAX, Power Query (M), data modeling, and visualization best practices.
- Deep understanding of data governance, security models, and BI lifecycle management.
- Familiarity with Dynamics 365 (CRM, or Digital Contact Centre) and Microsoft Power Platform is advantageous.
- Knowledge of additional Microsoft technologies (e.g., Azure Synapse, Dataverse) or competing platforms to inform solution design.
- Soft Skills:
- Exceptional consulting skills with the ability to translate technical solutions into business value.
- Strong communication and presentation skills, capable of conveying complex concepts to both technical and non-technical audiences.
- Collaborative team player with a strong work ethic, able to work independently and go above and beyond for clients.
- Comfortable in agile, fast-paced, and collaborative environments with strong problem-solving and analytical abilities.
- Education:
- Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field (or equivalent experience).
- Master’s degree is a plus.
- Certifications (Preferred):
- Microsoft Certified: Power BI Data Analyst Associate.
- Microsoft Certified: Azure Data Engineer Associate or Azure Solutions Architect Expert.
- Microsoft certifications such as PL-600 (Power Platform Solution Architect Expert) are desirable.
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TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
