The Senior Dynamics 365 & Power Platform Developer will design, develop, and deliver enterprise-grade Microsoft Dynamics 365 and Power Platform solutions that drive digital transformation for global clients. The role requires deep expertise in Dynamics 365, Power Platform, Microsoft Omnichannel (CCaaS), and Microsoft development technologies to build scalable, secure, and high-performing business applications. The successful candidate will collaborate with cross-functional teams throughout the software development lifecycle while contributing to technical design, solution architecture, code quality, and project delivery.
Key Responsibilities- Design, develop, and customize Microsoft Dynamics 365 applications across Sales, Customer Service, and Marketing modules.
- Develop sophisticated Canvas Apps with a focus on usability, responsiveness, and performance optimization.
- Build Model-driven Apps and automate business processes using Power Automate.
- Develop reusable Power Platform Component Framework (PCF) controls.
- Implement complex business logic using Power Fx and Dataverse.
- Configure and integrate Microsoft Omnichannel for Customer Service (CCaaS), including routing rules, workstreams, queues, and agent experiences.
- Develop custom plugins, workflows, business rules, and JavaScript customizations within Dynamics 365.
- Design, develop, and integrate REST/SOAP APIs and web services with external enterprise applications.
- Participate in the complete Software Development Life Cycle (SDLC), including design, development, testing, deployment, and production support.
- Troubleshoot and resolve production issues while ensuring application stability and performance.
- Conduct code reviews and ensure adherence to coding standards and best practices.
- Prepare technical documentation, deployment guides, and solution design documents.
- Estimate development effort and contribute to sprint planning and project execution.
- Track assigned work items, proactively identify risks, and communicate project status to stakeholders.
- Stay current with Microsoft's latest Dynamics 365, Power Platform, and Omnichannel capabilities.
The ideal candidate should possess strong hands-on experience in:
- Microsoft Dynamics 365 (Sales, Customer Service, Marketing)
- Microsoft Power Platform
- Canvas Apps
- Model-driven Apps
- Power Automate
- Dataverse
- Power Fx
- Power Platform Component Framework (PCF)
- Microsoft Omnichannel for Customer Service (CCaaS)
- C#
- .NET Framework / .NET Core
- JavaScript / TypeScript
- REST APIs and SOAP Web Services
- Azure DevOps
- Git
- Plugin Development
- Custom Workflows
- Business Rules
- Solution Customization
- SDLC and Agile Development
- Strong analytical and problem-solving skills
- Excellent verbal and written communication
- Ability to work independently with minimal supervision
- Strong stakeholder management and collaboration skills
- Excellent time management and prioritization
- Team player with mentoring capabilities
- Attention to detail and commitment to quality
- Adaptability to changing business priorities
- Continuous learning mindset
- Strong ownership and accountability
- Microsoft Dynamics 365
- Microsoft Power Platform
- Canvas Apps
- Model-driven Apps
- Power Automate
- Dataverse
- Power Fx
- Power Platform Component Framework (PCF)
- Microsoft Omnichannel for Customer Service (CCaaS)
- C#
- .NET
- ASP.NET
- JavaScript
- TypeScript
- HTML5
- CSS3
- REST APIs
- SOAP Web Services
- JSON
- XML
- Azure DevOps
- Git
- Agile
- Scrum
- SDLC
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- 6–12 years of experience within the Microsoft technology ecosystem.
- Extensive experience developing Microsoft Dynamics 365 applications.
- Strong hands-on experience with Power Platform development.
- Proven experience building Canvas Apps and Model-driven Apps.
- Experience developing Power Platform Component Framework (PCF) controls.
- Hands-on experience implementing Microsoft Omnichannel for Customer Service.
- Experience integrating enterprise systems through REST and SOAP APIs.
- Experience working in Agile development environments.
- Microsoft Certified: Power Platform Developer Associate (PL-400)
- Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210)
- Microsoft Certified: Azure Developer Associate (AZ-204)
TTEC Digital, with over 1,800 employees globally, is a leader in customer experience (CX) transformation, delivering innovative cloud, AI, automation, CRM, and contact center solutions. Together with our sister company, TTEC Engage, a global customer experience organization with over 60,000 employees, we help organizations create exceptional customer experiences at scale.
We are proud to be certified as a Great Place to Work® 2024–2025 across 14 countries, reflecting our commitment to creating an inclusive, collaborative, and rewarding workplace.
At TTEC, diversity, equity, and inclusion are fundamental to who we are. We are an equal opportunity employer and welcome applicants from all backgrounds. Even if your experience doesn't align with every qualification listed, we encourage you to apply if you believe your skills and passion make you a strong fit for the role.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related discipline
- 6-12 years experience within the Microsoft technology ecosystem
- Extensive experience developing Microsoft Dynamics 365 (Sales, Customer Service, Marketing)
- Strong hands-on experience with Microsoft Power Platform (Canvas Apps, Model-driven Apps, Power Automate, Dataverse, Power Fx)
- Experience developing Power Platform Component Framework (PCF) controls
- Hands-on experience implementing Microsoft Omnichannel for Customer Service (CCaaS)
- Proficiency in C#, .NET / .NET Core, ASP.NET
- Proficiency in JavaScript and TypeScript, plus HTML5/CSS3
- Experience developing plugins, custom workflows, business rules, and solution customizations in Dynamics 365
- Experience integrating enterprise systems using REST APIs and SOAP Web Services (JSON, XML)
- Experience with Azure DevOps and Git for source control and CI/CD
- Experience working in Agile/Scrum and participating across the SDLC
- Microsoft Certified: Power Platform Developer Associate (PL-400)
- Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) or Dynamics 365 Sales Functional Consultant Associate (MB-210)
- Microsoft Certified: Azure Developer Associate (AZ-204)
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
