About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role Overview
This is a senior operational resilience role within Northern Trust's global Enterprise Incident Management (EIM) team and forms part of the broader Enterprise Resiliency Office. Operating within a 24x7 follow-the-sun model, the role is responsible for coordinating and managing incidents throughout the lifecycle, including detection, response, escalation, communication, service restoration, and post-incident review.
The position plays a critical role in delivering consistent incident management practices across the organization, enabling rapid response, minimizing business disruption, and strengthening overall operational resilience.
Key Responsibilities
Incident Management
- Monitor, assess, and coordinate the response to actual or potential business-impacting incidents across the enterprise.
- Activate and facilitate incident response teams and escalation processes in line with established severity criteria and governance requirements.
- Lead cross-functional response efforts involving Business Units, Technology, Risk, Compliance, Legal, and other stakeholders to drive timely resolution.
- Maintain situational awareness, assess business impacts and risks, and support decision-making throughout the incident lifecycle.
- Ensure incidents are accurately recorded, managed, and progressed through to closure.
Communication and Stakeholder Management
- Deliver clear, timely, and consistent communications to senior leadership, impacted stakeholders, and response teams.
- Coordinate internal and external communications, including regulatory, client, vendor, and partner engagement where required.
- Build and maintain effective relationships with key stakeholders to support incident response and operational resilience objectives.
Incident Governance, Reporting, and Documentation
- Ensure compliance with enterprise incident management policies, standards, and procedures.
- Maintain accurate records of incident actions, decisions, timelines, and outcomes.
- Support incident governance activities, including metrics, reporting, trend analysis, and management information.
Post-Incident Review and Continuous Improvement
- Facilitate Post-Incident Reviews (PIRs) and After-Action Reviews to identify root causes, lessons learned, and improvement opportunities.
- Track remediation actions through completion and validate the effectiveness of corrective measures.
- Drive continuous improvement initiatives to enhance incident management capabilities, controls, and response effectiveness.
Operational Resilience and Framework Support
- Support the development and maintenance of incident management frameworks, playbooks, procedures, communication templates, and supporting documentation.
- Contribute to operational resilience initiatives, including incident readiness, business continuity integration, scenario testing, and response planning.
- Deliver training, awareness, and guidance to stakeholders on incident management processes, escalation requirements, and response roles and responsibilities.
Required Skills
- Working knowledge of incident management, operational resilience, business continuity, or related risk and control frameworks.
- Strong understanding of operational and business functions across custody, custody operations, asset management or financial services.
- Ability to manage multiple incidents simultaneously in a high-pressure environment.
- Excellent communication skills, including the ability to prepare clear written updates, facilitate discussions, brief senior stakeholders, and translate complex issues into practical business impacts.
- Strong analytical and problem-solving capabilities.
- Experience working across cross-functional or global teams in a large, complex organization.
Experience
- Demonstrated knowledge of custody, banking, or financial services operations, complemented by exposure to operational resilience, business continuity, incident management, or risk management frameworks.
- 4-12 years of experience in financial services, custody operations, operational resilience, business continuity, incident management, risk, control, or a related field.
Please note that Northern Trust operates on a hybrid work model, with three days in the office each week as the standard. Due to the nature of the work and the follow-the-sun model used by this team, remote work may be approved for the selected candidate.
This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- Working knowledge of incident management, operational resilience, business continuity, or related risk and control frameworks
- Strong understanding of operational and business functions across custody, custody operations, asset management, or financial services
- Ability to manage multiple incidents simultaneously in a high-pressure environment
- Excellent written and verbal communication skills, including senior stakeholder briefings and facilitation
- Strong analytical and problem-solving capabilities
- Experience working across cross-functional or global teams in a large, complex organization
- Knowledge of custody, banking, or financial services operations
- Exposure to operational resilience, business continuity, incident management, risk management, or related frameworks
- 4-12 years of experience in financial services, custody operations, operational resilience, business continuity, incident management, risk, control, or a related field
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
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What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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