Senior Consultant, Client HR Services

The Senior Consultant, Client HR Services is responsible for leadership in the design, development, implementation, administration, and communication of HR services with engaged prospects and clients. The Senior Consultant, Client HR Services focuses on creating tailored, client-specific recommendations that support the overall business goals of the client. This position will utilize market knowledge and experience, internal resources, and tools to deploy a consultative approach. This role supports current and future clients by providing proactive and reactive HR and Compliance assistance based on the prescribed engagement arrangement with the client.

PRIMARY RESPONSIBILITIES:

• Advise in resolving HR and Compliance related client issues
• Conduct audits of client’s human resource activities and provides guidance on compliance with laws, policies and procedures as requested
• Analyzes, designs, and integrates customized HR strategies and solutions within the client’s culture and benefit offerings as a means of improving the employer/employee relationship
• Provide HR and Compliance advice for the client’s full employee life cycle policies and processes by providing best practices in the following areas including knowing when to engage an attorney or legal resources.
  • Talent Acquisition including employer brand and recruitment marketing
  • Onboarding
  • Employee relations- issues and concerns
  • Employee engagement
  • Performance Management & Discipline
  • Termination/Offboarding
  • Total Rewards
  • Learning and Development
  • Leave and Absence Management
  • Strategic HR Business plan
  • HR and Compliance projects
  • General compliance
• Maintain a deep understanding of HR related advancements, technology, market and vendor changes, and innovative solutions.
  • Act as the client liaison with these vendor partners by guiding clients to these resources for self-help and continuing this effort until the client is consistently going direct to these vendors.  
  • Collaborate with the EBG advisors and the service teams to deliver vanguard HR solutions leveraging partner-provided resources
  • Assess need for resources ongoing with Senior Director of Sales, Employee Benefits based on growth
• Participate in or lead trainings for clients and internal EB and HR team on topical HR and Compliance issues.
• Participates in prospective client presentation
  • Assist in the growth of new business revenue relative to HR Services
• Prepare client communications in collaboration with Business Development
• Demonstrates HR thought leadership through education, research, writing and speaking
• Maintain appropriate documentation of interactions with clients using defined systems

• Assist with development and implementation of training initiatives for EB and HR, as needed

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to work with individuals effectively and respectfully at varying levels within an organization; demonstrated skill in building constructive relationships
• Strong analytical and problem-solving skills
• Strong time management skills
• Strong teamwork / collaborative skills a must
• Experience monitoring and maintaining compliance with policies and procedures
• Ability to identify opportunities for improvement and the initiative to contribute to those changes
• Excellent communication skills, including influencing others
• Ability to formulate policy and develop and implement new strategies and procedures
• Ability to always maintain a high level of confidentiality
• Agile – able to switch directions quickly
• Ability to organize day and prioritize multiple projects / responsibilities
• Proactive with personal development and learning including keeping up with industry and regulations
• Intermediate to advanced software expertise (Excel, Word, PP, etc.)
• Professionally handles conflict and difficult client interactions
• Demonstrates organization’s behavioral business and core values, exuding behavior that is aligned with the organization’s culture

EDUCATION & EXPERIENCE:

• Bachelor’s degree required
• 8-10 years HR experience, at the management level or above or proven experience as an HR Consultant
• Demonstrated theoretical and practical knowledge of HR and Compliance
• Experience with a variety of clients- size, industry
• Experience with Multiple Payroll/HRIS systems

OTHER:

• Ability to successfully operate and thrive in a fast-paced environment
• Professional appearance and demeanor
• Travel required for client visits 

Starting pay $90,000+; negotiable at offer.

IMPORTANT NOTICE:This position description is intended to describe the level of work required of the person performing in the role and is not a contract.  The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization.  All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.