Senior Configuration Management Analyst

Job Summary:

Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be an ambassador for the Agile and DevOps way of working within our global NXP organization on Configuration Management.

Responsibilities:

• · Supports the Configuration manager in the development of CMDB policy, processes and knowledge base
• · Overall responsibility for managing and maintaining data/IT configuration items and data governance for the platform
• · Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
• · Assists Configuration manager in conducting configuration audits and reconciliation
• · Ensuring configuration owner roles are performed to ensure CMDB accuracy and completeness
• · Drives visibility on unauthorized CI changes or alterations to environment
• · Maintains data dictionary
• · Owns data model for the platform
• · Defines KPIs to manage the effectiveness of the data
• · Works with other stakeholders to understand new requirements and identify how Configuration management can support business outcomes
• · Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• · Perform SDLC activities required to enhance the Service Now platform

Qualification:

• · Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related equivalent IT field preferred.
• · ITIL Foundation v3 or v4 certification
• · 2+ years of ServiceNow IT Operations experience
• · 8+ years of experience working in global enterprises
• · Expert knowledge of IT Configuration and Asset Management processes.
• · Expert knowledge of ServiceNow CMDB - preferred
• · Understanding of ServiceNow Discovery and Service Mapping tools - preferred
• · Solution Oriented mind set & be able to provide recommendations for the current and future platform.
• · Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
• · Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
• · Able to generate reports for KPIs.
• · CMDB Excellent collaboration, customer service, and communication skills to work in a team environment.
• · Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

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