The Role
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
Configuration Engineers are responsible for configuring the application to requirements requested by Implementation Specialists/Consultants. These activities include: configuring the software through the user interface, through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of requests, consulting on best practice configuration and keeping up to date on processes, tools and functionality.
What you'll do:
- Understand the business requirements outlined in each request to create the most optimal solution
- Configure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.)
- Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintained
- Assist the project managers to gather requirements and consult with customers on the most optimal solution when required
- Mentor other analysts and assist them with solution design and troubleshooting
- Conduct peer reviews of configuration work completed by other analysts to ensure quality based on the original specifications
- Use case tracking systems to track and manage requests
- Provide excellent customer service to customers by phone, email and Salesforce
- Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
- Test completed configuration to ensure solutions meet the original request
- Proactively provide updates to project managers and follow up with customers where needed on active requests
- Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with colleagues
- Key resource on implementations that are identified as higher-revenue, sensitive, complex and/or strategic
- Recognize best practice improvements and offer suggestions for new best practices
- Recognized SME within the implementation team on at least one specific module
- Assist Configuration Analysts I & II with complex functions and database queries
- Collaborate with the various product teams to understand new functionality and assist in documenting the implementation process
- Evaluate existing internal business processes, anticipate new requirements and identify areas for improvement
Education and Experience
- Bachelor’s degree in Computer Science or related field, or equivalent years’ experience
- 1 years’ experience in customer service, support, web design/development or related role
- 1+ years’ experience with Object Oriented Java experience in a technical environment
- 1+ years’ experience in SQL in a Production environment
- 1+ years’ experience with Java, Python, JSON
- Knowledge of enterprise-level financial applications
- Without Bachelor’s degree: Minimum of 4 years’ experience in customer service, support, web design/development or related role; Strong knowledge and 3 years’ experience using Java, Python, Groovy, JSON, SQL
- Experience using Salesforce
- Certifications: None required
What we are looking for:
- Critical thinking and problem-solving ability
- Ability to work in a fast-paced, deadline-driven environment under close supervision
- Strong interpersonal communication skills (written and verbal); ability to explain technical concepts to non-technical users
- Balance multiple concurrent requests within set workload expectations
- Strong knowledge of business productivity software such as word processor and spreadsheet programs required, along with automation software experience
- Learner’s mindset with drive and ability to consistently improve knowledge and abilities
- Ability to apply analytical skills to validate results and troubleshoot issues using database queries
- Effectively communicate insights and proposals to cross-functional team members and management and logs
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most.
Emburse brings together some of the world’s most powerful and trusted expense and AP automation solutions, including Abacus, Captio, Certify, Chrome River, Nexonia and Tallie. The company’s innovative offerings, which are uniquely tailored for specific industries, company sizes, and geographies, are trusted by more than 4.5 million users in more than 120 countries. Over 14,000 customers, from start-ups to global enterprises, including Boot Barn, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota rely on Emburse to make faster, smarter decisions, empower business travelers to recapture lost nights and weekends spent doing tedious expense management, and help make users’ lives -- and their businesses -- better.
