From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The role
We’re looking for a Senior Compliance Manager to join our growing Legal and Compliance function! Reporting to the Head of Compliance, you’ll be at the forefront of ensuring we stay on track with our regulatory obligations, while helping the business scale. If you’re someone who thrives in a fast-paced environment and loves turning complex regulatory requirements into practical, user-friendly solutions, we’d love to hear from you!
Your goal? To be a trusted compliance expert, helping our teams navigate the regulatory landscape with confidence. You’ll be a hands-on partner to the business, ensuring we not only meet our legal requirements but also deliver great customer outcomes while maintaining our high standards of operational compliance.
At Dojo, compliance isn’t just about ticking boxes—it’s about being proactive, innovative, and always looking for ways to improve. We need someone who is comfortable leading the way, making informed decisions, and working closely with different teams to embed compliance into everything we do.
What you’ll do...
- Ensure our internal oversight aligns with FCA and other regulatory requirements (like FOS and PSR), while providing advice on rules and guidance.
- Work closely with internal teams to embed collaborative compliance oversight—whether it’s reviewing processes or developing procedures.
- Write and refine compliance policies, and help teams across the business understand and implement them. You’ll also deliver training to ensure everyone’s up to speed.
- Review and question business proposals, ensuring they’ve taken regulatory requirements into account and deliver fair customer outcomes.
- Assist with timely and accurate responses to external regulatory enquiries, particularly FCA reporting.
- Depending on your experience, you’ll also supervise team members, guiding them through their compliance responsibilities.
What you’ll bring…
- Extensive experience in compliance management, especially within payments (acquiring, card issuing), or a similar space.
- In depth understanding of FCA regulations and can translate them into user-friendly, practical advice for teams across the business.
- Strong experience in regulatory reporting, particularly within payments and credit.
- Ideally, you’ve worked in a fast-growth environment and are comfortable operating in different jurisdictions.
- Solid understanding of implementing Consumer Duty and ensuring customer-focused outcomes.
- An interest in payments technology and innovation, especially in an e-money or merchant acquiring business, will help you thrive here.
- You’re not just a strategic thinker—you’re ready to roll up your sleeves and get involved in the details when needed.
Dojo from the get-go
First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Dojo home and away
We love collaboration. We have offices across Europe – that takes some dynamism.
Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.
Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success.
At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
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