They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.
What You'll Do - You'll Make the Moment
- Review, investigate and recommend action, as appropriate, in response to wage and hour complaints and employment law concerns. Investigation includes conducting interviews, reviewing documentation, and drafting formal investigation summaries.
- Auditing and analyzing company payroll records, timecards and related documents in response to complaints
- Interacts with federal and state agencies related to charges of discrimination, harassment, and retaliation, as well as investigate and draft responses to such charges and participating in any related mediation activities
- Reviews, investigates, and address any attorney demand letters related to wage and hour and other employment law complaints or claims, including discrimination, harassment, and retaliation
- Weekly audits of state labor law requirements related to meals and rest breaks and company messaging requirements and, in turn, weekly remediation of any issues.
- Stay up to date on legal updates related to employment law compliance, including developing manager training programs to ensure compliance with these laws
- Assist in wage and hour litigation activities
- Acts a project partner related to Company initiatives impacting compliance
- Conducts special or sensitive investigations as requested by the legal department
- Bachelor’s degree
- Minimum 5 years of relevant investigator experience
- Strong understanding of employment laws and regulations, including the Fair Labor Standards Act and equivalent state-level regulations
- Highly skilled at reviewing financial business records and payroll data
- Strong conflict resolution skills
- Outstanding communication skills, both written and verbal, including the ability to relay legal concepts, policies, documents in a manner easily understood by non-lawyers
- Ability to analyze compliance issues, and provide practical, business-oriented solutions.
- Excellent interpersonal and problem-solving skills and ability to work collaboratively across various teams and departments and maintain strong relationships at all levels of the organization.
- Exceptional proficiency with Microsoft Office and related business software.
- Ability to work extended hours seated at a computer.
- Frequent use of hands and arms to reach, grasp, and manipulate objects.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
Skills Required
- Bachelor's degree
- Minimum 5 years of relevant investigator experience
- Strong understanding of employment laws and regulations, including the Fair Labor Standards Act and equivalent state-level regulations
- Experience reviewing financial business records and payroll data
- Strong conflict resolution skills
- Outstanding written and verbal communication skills, including explaining legal concepts to non-lawyers
- Ability to analyze compliance issues and provide practical, business-oriented solutions
- Excellent interpersonal and problem-solving skills
- Ability to collaborate across teams and maintain relationships at all organizational levels
- Exceptional proficiency with Microsoft Office and related business software
- Ability to work extended hours seated at a computer
- Frequent use of hands and arms to reach, grasp, and manipulate objects
Cracker Barrel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cracker Barrel and has not been reviewed or approved by Cracker Barrel.
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Strong & Reliable Incentives — Tip-driven roles can see strong earning upside, with servers keeping tips, receiving them daily, and describing “uncapped” potential on high‑traffic shifts. Feedback suggests busy weekends and favorable sections can push take‑home well above base pay.
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Healthcare Strength — Full‑time staff are offered multiple medical plan options, dental (including adult orthodontia), vision, and mental‑health resources through the EAP, with some roles highlighting medical eligibility as early as day one. Wellness platforms and chronic‑condition support tied to enrollment add breadth to the coverage.
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Wellbeing & Lifestyle Benefits — Employees often point to meaningful everyday savings via a 35% restaurant/retail discount and about 50% off shift meals, plus access to perks like the Calm app, gym discounts, and backup family care. Earned‑wage access and pay‑card options provide helpful cash‑flow flexibility.
Cracker Barrel Insights
What We Do
Cracker Barrel is a vibrant business grounded in a clear belief - the goodness of country hospitality. And that's why we're always serving up more than a meal. We show you country-style appreciation, so you can appreciate the moment and know that you're all in good company.
