Senior Compensation Partner (6 month FTC)

Reposted 2 Days Ago
Be an Early Applicant
Hiring Remotely in Ohio, USA
Remote
165K-247K Annually
Senior level
Software
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
The Role
Leads strategic and operational compensation programs, advising senior leaders and HR partners on complex total rewards matters. Responsibilities include compensation analysis, job evaluation and pricing, annual compensation reviews, career architecture, global compensation coordination, policy development, employee communications, regulatory compliance, and special projects. The role supports Product and Engineering teams in a SaaS environment and manages compensation programs across domestic and international markets.
Summary Generated by Built In
Job Description


Summary:

The Compensation Partner is responsible for leveraging advanced, in-depth professional knowledge and acumen to lead the day-to-day administration and strategic implementation of total rewards programs. This role is a trusted advisor to the business, providing solutions to complex compensation-related issues, guiding the development of new policies, and serving as a key resource for both domestic and international compensation programs.

In addition, the incumbent will partner with senior leaders to ensure that compensation strategies are aligned with company objectives and market best practices.


Primary Responsibilities:

  • Partner with COE, Leadership and HRBP team on strategy by providing recommendations based on comprehensive analysis of trends and industry best practices and in alignment with company ambition and strategy.
  • Provide strategic Compensation Partner support to varying internal business leaders on complex compensation-related matters.
  • Provide compensation consulting and thought leadership on total rewards issues and opportunities for assigned business leaders and functions in close partnership with HR Business Partners and internal stakeholders.
  • Collaborate to execute and manage annual programs and processes with HR Partners and other internal P&P functions.
  • Works in the broader scope of P&P to understand program strategy, design, policies, guidelines, and operationalization in order to tie in total rewards components critical to the foundation of a specific program. Influences and leads alignment with different constituencies and represents a common point of view across multiple stakeholders.
  • Independently facilitate annual cycle Compensation Review meetings with senior leaders, sharing key insights and findings from analyses and providing guidance on complex matters.
  • Develop and implement comprehensive employee/leader communication, engagement materials, and education strategies regarding compensation programs in collaboration with Total Rewards COE.
  • Serve as the lead for projects and programs between total rewards, internal P&P partners and business leaders.
  • Conduct job evaluations, analysis, and job pricing as well as review the work of other compensation team members to ensure accuracy and consistency.
  • Partner with regional compensation (globally) on compensation issues, and work on a variety of special compensation projects as needed.
  • Collaborate with HR Business Partners to develop and maintain career architectures for assigned groups, ensuring alignment with business strategy.
  • Advise management on applicable country, state, and federal employment regulations, compensation policies, and processes, ensuring compliance and best practices.

Requirements:

  • A minimum of 10 years experience in compensation partnering/advising
  • Strong understanding of compensation principles and practices
  • Excellent attention to detail and analytical skills
  • Strong interpersonal and communication skills
  • Experience supporting a Product and Engineering team within a SaaS environment preferred
  • Experience with workday and executing annual rewards cycles strongly preferred

***This is a 6 month fixed term contract***

The US annualized base salary range for this position is $165,000.00-$247,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Skills Required

  • Minimum 10 years of experience in compensation partnering or advising
  • Strong understanding of compensation principles and practices
  • Excellent attention to detail and analytical skills
  • Strong interpersonal and communication skills
  • Experience supporting Product and Engineering teams within a SaaS environment
  • Experience with Workday and executing annual rewards cycles

Zendesk Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.

  • Fair & Transparent Compensation The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
  • Leave & Time Off Breadth Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
  • Healthcare Strength Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.

Zendesk Insights

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The Company
HQ: San Francisco, CA
6,277 Employees
Year Founded: 2007

What We Do

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.

Why Work With Us

We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.

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