Company Overview 

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company and serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.  

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.  

The Online Community Manager oversees all membership services projects and marketing campaigns for Higher Logic’s client, Higher Education User Group (HEUG) and Public Sector User Group (PSUG). They are responsible for fostering deep relationships with their customers, understanding their business and needs, and delivering solutions to meet their challenges. This candidate must be strategic, innovative and creative to provide customers with solutions to their challenges and support/advance their goals. If you are looking for an exciting and challenging position focused on increasing engagement and collaboration for a community, then this position is for you!

Responsibilities

• Serve as a subject matter expert in community strategy and best practices.
• Coordinate membership services programs and marketing campaigns.
• Supporting customers with active Program Management.
• Identify key requirements needed from customers. Coordinate resource assignments to ensure the requirements are met.
• Design, recommend and implement engagement programs.
• Strategic planning for long term membership growth and engagement.
• Travel Required 30% of the time.

Qualifications

• 3 + of professional experience.
• Strong understanding of community management best practices.
• Collaborative both among teams and across department lines.
• High-level self-starter-capable of maintaining constant motivation under little oversight-with strong understanding of content management and community management best practices.
• Exceptional verbal and written communication skills.
• Adept at showing empathy and developing positive relationships with all personality types.
• Understands the communication psychology that every email, phone call, letter and piece of content produced is significant.
• Creative by nature, facilitator of engaging, active and thriving online communities.
• Excellent customer service orientation and troubleshooting abilities.
• Data enthusiast-provide examples of how you use data to breed success.
• Able to multitask and meet time-sensitive goals.
• Working knowledge of HTML and CSS (preferred, but not required).
• Very strong interpersonal skills
• Be able to effectively propose and implement new and creative ideas
• Remaining calm in stressful situations of displeased participants is a MUST
• Being able to make quick and smart decisions without supervision
• Team oriented working attitude and understanding of different cultures
• Ability to prioritize and adaptable to change
• Efficient time management
• Strong attention to detail
• Able to work remotely and productively
• Bi-lingual speaking is a plus
• Bachelor’s degree preferred or equivalent experience

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401k match benefits
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]