Senior GTM Operations Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Senior GTM Operations Manager role is focused on optimizing functional flows to create a holistic, best-in-class set-up from lead to live improving Go-to-Market motion. In this role, you’ll partner closely with commercial teams to transform gaps into solutions.

This role requires an intimate understanding of Adyen’s commercial approach, merchant lifecycle, and also data landscape, technology stack and ways of working. You will lead the charge on how to optimize and improve workflows, ensuring commercial teams can work effectively and efficiently, powered by technology, data and automation.

Your responsibilities:

• Provide strategic recommendations to drive improvements in ways of working and overall process optimization across commercial functions.
• Accountable on Roadmap Execution and manage yearly prioritization 
• Collaborate closely with key stakeholders (end-users and team leads) to gain insights into their needs and challenges around ways of working to effectively scale best practices, fostering mutual understanding and empowerment.
• Be the voice of the commercial function within Revenue Operations; You will be responsible for ensuring that workflows match the needs of the end-user, data, quality and speed goals.  
• Analyze process gaps and validate these against the end-user experience in the function. 
• Collaborate the Revenue Operations Technology team to translate process gaps into scalable solutions.
• Collaboration with Regional RevOps leads to gaining insights into regional needs and challenges around ways of working, fostering mutual understanding and empowerment.
• Support the Regional RevOps Leads in driving adoption of the operational workflows in the market.
• Support the Digital Enablement manager in creating adoption programs based on enablement best practices

• Collaborate closely with the Operations Analytics to expand the functional data landscape, ensuring that the right KPIs can be tracked.
• Mentoring new joiners and play a “buddy” during onboarding
• You are well acquainted with our tools and participate actively in resolving basic end user requests in collaboration with the Technology team.
• You keep yourself informed about the latest technology enhancements and system updates that affect end user workflows and platform utilization.
• Lead and implement change management initiatives by developing strategies to support organizational transitions, ensuring smooth adoption of new processes, and engaging stakeholders through clear communication, training, and ongoing support to minimize resistance and maximize end user buy-in.

Who you are:

• 8+ years of experience within a Commercial or Revenue Operations role (combination of: commercial, technology admin, consulting, analyst, operations roles)
• Track record of optimizing and scaling ways of working in commercial teams, improving processes and driving adoption of resources. 
• Strong project management skills and have a proven record of project rollout.
• You are a strong communicator, skilled at stakeholder influence and management.
• You have strong knowledge in technology product functionalities and best practices (Salesforce, Clay, Gong, Marketo, Sales Nav, etc.)
• You are a team player who puts winning before ego; you’re equally comfortable coming up with great ideas as you are supporting the implementation of others’ ideas.
• Experience in leading complex programs and projects from start to end simultaneously while navigating multiple stakeholder groups.
• You have learning development expertise that translates into boosting the business’ understanding of processes

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.