Senior Collaboration Services Architect

Posted 2 Hours Ago
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Mumbai, Maharashtra, IND
In-Office
Senior level
Information Technology • Business Intelligence • Consulting
The Role
Designs enterprise collaboration managed-service solutions, integrating cloud services, technology architectures, SIAM, SLAs, and ITSM practices. Leads virtual expert teams, validates service designs, maps client requirements, mitigates risks, and supports transitions to delivery. Partners with sales and finance on costing, presents solutions to clients, identifies growth opportunities, and advises stakeholders on digital transformation roadmaps. Provides coaching and mentoring while ensuring solutions are innovative, secure, supportable, and commercially viable.
Summary Generated by Built In

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Senior Collaboration Services Architect at NTT DATA, you will be at the center of designing managed service solutions that meet the unique needs of our clients. You will collaborate with sales and delivery teams to create competitive, innovative, and secure solutions across the collaboration technology domain. Your work will involve guiding a virtual team of experts to develop multi-year service solutions, ensuring they meet client requirements by integrating technology and service design.
You will lead the creation and validation of service designs, working across multiple teams and partners to ensure supportability and mitigate risks. By mapping client requirements against proposed service elements and architectures, you will be key in developing end-to-end solutions involving cloud services, technology architectures, SIAM, SLA, and ITSM leading practices. Your consulting approach will consolidate clients' needs, scope, and transition documents, making the roadmap for their digital transformation clear.
Your role will also support sales teams in presenting architecture solutions to clients, focusing on cost savings and uncovering growth opportunities. By sharing client outcomes and market conditions with stakeholders, you will help evolve our strategies and develop innovative future solutions. You will provide coaching and mentoring, act as an advisor in service design situations, and ensure a smooth transition to service delivery teams.

To thrive in this role, you need to have:
  • Advanced proficiency in collaboration managed services and knowledge of managed services delivery models.
  • Strong skills in working with costing models alongside sales and finance teams.
  • Expertise in facilitating workshops and presentations to discover requirements and obtain client buy-in.
  • Advanced experience in designing collaboration managed services for large enterprises and structuring multi-year contracts.
  • Up-to-date knowledge of emerging technology trends and managed services integration.
  • Strong analytical skills and a passion for industry best practices.
  • Ability to communicate the value of solutions to all stakeholders, including C-suite decision-makers.
  • Ability to work collaboratively within a matrixed organization.
  • A bachelor's degree or equivalent in Information Technology/Systems or a related field.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.


Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.


Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Skills Required

  • Advanced proficiency in collaboration managed services
  • Knowledge of managed services delivery models
  • Experience working with costing models alongside sales and finance teams
  • Experience facilitating workshops and presentations to discover requirements and obtain client buy-in
  • Advanced experience designing collaboration managed services for large enterprises
  • Experience structuring multi-year contracts
  • Knowledge of emerging technology trends and managed services integration
  • Strong analytical skills
  • Ability to communicate solution value to stakeholders, including C-suite decision-makers
  • Ability to work collaboratively within a matrixed organization
  • Bachelor's degree or equivalent in Information Technology, Information Systems, or a related field

NTT DATA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.

  • Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
  • Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
  • Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.

NTT DATA Insights

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The Company
HQ: Tokyo
55,092 Employees
Year Founded: 1988

What We Do

NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity

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