Our Opportunity:
Chewy is seeking a customer-obsessed, highly motivated, and detail-oriented Senior Cold Chain Packaging Engineer to join our fast-paced Delivery Experience organization. This role is responsible for owning Chewy's cold chain packaging programs and leading the overall pharmacy packaging strategy, with a strong focus on enhancing the unboxing customer experience. The position plays a key role in identifying and implementing opportunities to improve delivery quality and reduce packaging and operational costs through data-driven decision making. Successful candidates will bring a blend of packaging engineering expertise, analytical thinking, creativity, and cross-functional collaboration. This is a unique opportunity to contribute to Chewy's mission to deliver exceptional experiences to pet parents while growing your career within one of the fastest-growing e-commerce companies.Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll Need:
- Bachelor's degree in Packaging Engineering, Mechanical Engineering, Chemical Engineering, Supply Chain Management, or a related field from a leading institution.
- Minimum 6 years of experience (or 5 years with a Master's or MBA) in cold chain and/or pharmaceutical packaging.
- Validated experience with cold chain packaging for human or pet consumption.
- Strong ability to translate packaging design into measurable performance metrics (e.g., concessions, damages) and troubleshoot issues across fulfillment.
- Familiarity with the cost and operational impact of packaging designs, from development to execution in fulfillment centers.
- Showed strength in collaborating across cross-functional teams to ensure smooth development, testing, and launch of new packaging designs.
- Experience in fast-paced e-commerce environments, with the ability to manage multiple programs simultaneously and communicate proactively with customers.
- Strong data-driven attitude with the ability to analyze, test, and iterate packaging solutions based on operational performance.
- Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, macros) and proficiency in Microsoft Office.
- Excellent written, verbal, and interpersonal communication skills.
- High attention to detail, exceptional organizational and problem-solving abilities, and a proactive, self-motivated attitude.
- Ability to anticipate business needs, drive innovation, and think strategically about packaging improvements.
- Willingness to travel as needed.
What You'll Do:
- Design and maintain cold chain packaging guidelines for frozen food and temperature sensitive pharmaceutical shipments, including end-to-end testing and certification.
- Develop and refine custom thermal profiles to simulate real-world shipping environments within the Chewy network.
- Lead the transformation of cold chain and pharmacy packaging suites, optimizing for both customer experience and cost efficiency.
- Collaborate with procurement, transportation, operations, merchandising, software engineering, suppliers, and the Chewy packaging lab to continuously improve packaging solutions and systems.
- Champion initiatives to enhance customer experience through elevated packaging performance, reliability, and innovation.
- Contribute to supply chain analytics and other projects, providing packaging domain expertise beyond core responsibilities.
Bonus:
- Hazard Analysis & Critical Control Points (HACCP) certification and Preventive Controls Qualified Individual (PCQI) training.
- Working knowledge of FDA regulations, including 21 CFR Part 507.27 (Current Good Manufacturing Practice for Animal Food) and the Sanitary Transportation of Human and Animal Food rule.
- Experience in e-commerce, retail, manufacturing, or startup environments.
- Proficiency in SQL and Tableau for data analysis and visualization.
- Background in packaging sustainability initiatives.
- Experience with packaging material sourcing or vendor engagement.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
