The Senior Cloud Engineer – AWS (L3) is a senior technical role responsible for leading complex troubleshooting, conducting architectural reviews, and delivering high-impact cloud solutions for enterprise customers. The role combines deep AWS expertise with strong customer engagement to resolve critical issues, enhance performance, and ensure alignment with best practices. The role also plays a key part in mentoring junior engineers, strengthening support capabilities, and contributing to the continuous improvement and technical direction of the support organization.
Responsibilities:
- Lead complex technical investigations and architectural reviews.
- Serve as the subject matter expert in a specialized domain (containers/kubernetes, serverless, networking, security, or data/analytics).
- Drive technical solutions for enterprise customers.
- Create technical content, including white papers and best practices.
- Mentor L1 and L2 engineers and conduct training sessions.
- Collaborate with product teams on feature requests and improvements.
- Represent the support organization in technical discussions with customers.
- Contribute to the technical direction of the support organization.
- Lead customer Well-Architected Reviews.
Requirements
- Bachelor's degree in Computer Science or related field.
- 5+ years of experience with AWS services in another MSP or vendor support role.
- AWS Solutions Architect Professional certification.
- AWS Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).
- Deep expertise in specialized domain area:
- Container specialization: Expert knowledge of EKS, ECS, Docker, and Kubernetes.
- Serverless specialization: Expert knowledge of Lambda, API Gateway, DynamoDB, and event-driven architectures.
- Networking specialization: Expert knowledge of VPC, Transit Gateway, Direct Connect, and hybrid architectures.
- Experience leading technical projects and mentoring teams.
- Strong system design and architecture skills.
- Advanced troubleshooting and performance optimization capabilities.
- Experience working with enterprise customers.
Skills Required
- Bachelor's degree in Computer Science or related field
- 5+ years of experience with AWS services in another MSP or vendor support role
- AWS Solutions Architect Professional certification
- AWS Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional)
- Expert knowledge of EKS, ECS, Docker, and Kubernetes
- Expert knowledge of Lambda, API Gateway, DynamoDB, and event-driven architectures
- Expert knowledge of VPC, Transit Gateway, Direct Connect, and hybrid architectures
- Experience leading technical projects and mentoring teams
- Strong system design and architecture skills
- Advanced troubleshooting and performance optimization capabilities
- Experience working with enterprise customers
What We Do
ZainTECH is a regional integrated digital solutions provider, unifying Zain Group’s ICT assets to offer a unique value proposition of comprehensive digital solutions and services under one roof. The company is positioned to drive the transformation of enterprise and government customers in the MENA region by providing a center of excellence and managed solutions across the ICT stack, including cloud, cybersecurity, modern infrastructure, big data, IoT, AI, smart cities, drones and robotics, and emerging technologies. ZainTECH leverages Zain’s global reach, unique regional footprint, and infrastructure across its operations in Kuwait, Saudi Arabia, Bahrain, Jordan, Iraq, and the United Arab Emirates, as well as in other key markets in the Middle East. ZainTECH forms a key pillar in the evolution of Zain’s core telecom business to maximize value and build on the company’s many strengths to selectively create and invest in growth verticals beyond standard mobile services. This ultimately supports Zain’s vision of becoming a leading ICT and digital lifestyle provider.
