Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
You provide strategic direction to training delivery teams while maintaining strong operational oversight, enabling the consistent delivery of high-impact training solutions that drive learner readiness, performance, and clinical quality outcomes.
Grounded in clinical expertise, you ensure that training programs are not only instructionally sound but also reflective of real-world clinical decision-making. You play a critical role in bridging strategy and execution, guiding Training Managers and teams to deliver scalable, effective, and compliant training across programs.
In this role, you act as a key partner to stakeholders, providing insights on training performance, identifying opportunities for improvement, and driving initiatives that enhance clinical capability and organizational performance.
Job title:
Job Description:
Program Leadership & Delivery Oversight
Oversee training delivery across assigned programs, ensuring consistency and adherence to standards
Guide Training Managers in executing training plans effectively
Ensure alignment between training delivery and operational requirements
Program Performance Ownership
Own program-level performance outcomes, including:
NHT Performance (30-60-90 readiness
Early life attrition and retention
Learner readiness and training effectivenes
Analyze performance trends and identify root causes of gaps
Drive targeted interventions to improve program outcomes
Client & Stakeholder Engagement
Lead program-level performance readouts, presenting insights, risks, and action plans
Participate in client business reviews, providing updates on training performance and initiatives
Partner with Operations, Quality, and WFM to address performance gaps
Ensure alignment of training outcomes with client experience, stakeholder satisfaction, employee engagement, and operational performance targets
Trainer & Leadership Capability Development
Partners with cross-functional support teams to develop capability plans for clinician and clinician support managers and trainers
Identify and plan internal and external training programs to continuously upskill the team on training practices and clinical knowledge
Drive improvement in trainer capability, coaching effectiveness, and leadership readiness
Ensure development plans are executed and lead to measurable improvements in delivery and outcomes
Refresher, Upskilling & Capability Development
Lead design and execution of refresher and upskilling programs across the program
Use pre- and post-assessment data to identify skill gaps and measure improvement
Ensure interventions improve performance, retention, and readines
Training Initiatives & Continuous
Learning Lead program-level initiatives to improve:
Continuous learning adoption
Learner engagement
Training effectiveness
Ensure initiatives are data-driven, scalable, and aligned with program KPIs
Knowledge Management Utilization
Drive effective utilization of knowledge management tools, content, and practices
Ensure integration into training delivery and learner workflows
Monitor adoption and address gaps impacting performance
Financial & Efficiency Management
Manage program-level cost efficiency and resource utilization
Drive cost savings initiatives through improved execution, reduced rework, and optimized delivery
Ensure alignment with operational efficiency and savings targets
Operational Efficiency & Performance Improvement
Identify inefficiencies in training delivery and implement improvements
Lead performance recovery and intervention efforts across programs
Drive consistency and standardization in delivery and outcomes
Compliance, Documentation & Reporting
Ensure adherence to training standards, documentation, and compliance requirements
Maintain accurate reporting of program-level performance and training outcomes
Technology, Digital Tools & AI Enablement
Leverage training technologies, analytics platforms, and AI-enabled tools to improve performance
Identify opportunities to enhance scalability and efficiency through digital solutions
Ensure technology supports assessment tracking, knowledge management, and performance monitoring
Personal Capability (How You Operate)
Communicates complex performance insights clearly to stakeholders and clients
Demonstrates strong ownership and accountability for program outcomes
Builds alignment across teams and functions
Exercises sound judgment in performance and operational decisions
Leads with consistency, resilience, and a results-driven mindset
Professional Capability (How You Perform the Work)
Leads training programs and ensures consistent delivery across scope
Develops trainer and TM capability through structured coaching
Uses data and insights to drive targeted improvements
Designs and implements capability development strategies
Leverages technology and AI-enabled tools to improve training effectiveness
Organizational Capability (How You Impact the Business)
Owns program-level performance outcomes (NHT, attrition, readiness)
Contributes to improved client experience and stakeholder satisfaction
Drives continuous learning, retention, and performance improvement
Ensures cost efficiency and contributes to savings targets
Provides insights that influence program and operational decision
Clinical / Clinician Capability
Ensures consistency and accuracy of clinical concepts, workflows, and decision-making across programs
Identifies gaps in clinical understanding and drives targeted improvements
Guides Training Managers and trainers in reinforcing correct clinical application
Ensures alignment of training with clinical standards and program requirements
Location:
Skills Required
- Clinical expertise to ensure accuracy of clinical concepts and decision-making in training
- Proven experience leading clinical training programs and managing Training Managers or trainers
- Ability to analyze training performance data and identify root causes and targeted interventions
- Experience presenting program-level performance, risks, and action plans to clients and stakeholders
- Experience designing and executing refresher, upskilling, and assessment-driven learning programs
- Capability development experience for trainers, clinician leaders, and support managers
- Experience leveraging training technologies, analytics platforms, and AI-enabled tools for learning effectiveness
- Experience managing program-level KPIs (e.g., NHT readiness, early attrition, learner readiness) and driving improvements
- Experience ensuring compliance, documentation, and accurate reporting of training outcomes
- Strong communication, stakeholder engagement, and leadership skills with accountability for program outcomes
- Experience managing program-level cost efficiency and resource utilization
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
