QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
We are looking for a Senior Client Support Technician at our Studio Park office in West Chester, PA to provide advanced technology expertise to our US client base across Windows and MacOS environments. The focus will be on applying knowledge to develop, test, maintain, install, secure and deploy technologies based on our needs.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
- You will be a part of an eight-person team that supports all levels of the business with hardware and software issues
- You will help guide and support the associate and mid-level team members
- Partner with the End-user Engineering team to support Apple devices and Jamf Pro
Your Impact
- End-user Support - serve as a coordinator between the client and other teams that need to be involved to resolve issues aligning with our needs
- Provide "White-Glove" support to the executive team and provide guidance and technical advice to both associate and intermediate level technicians
- Handle issues escalated as a third-level support to ensure our needs are met promptly
- Install and configure software and evaluate new software needs - testing, deploying and configuring new software, monthly patches and overall enhancements to our environment
- Process Improvements - document challenges, and designs workarounds for issues without permanent solutions. Create processes that maximize efficiency to be followed by the team
What You Bring
- Minimum 5 years providing advanced support and root cause analysis of Windows and MacOS/iOS in a large-scale enterprise environment
- Experience supporting corporate software - Microsoft Office, Adobe Creative Suite, Xcode
- Exposure to Microsoft Intune or other MDM solutions
- Jamf Certification (Jamf 200, 300, or 400) is a plus.
Remote work is not permitted in NYC at this time.
#LI-Hybrid #LI-LC4
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Top Skills
What We Do
Curated Experiences. Infinite Possibilities.®
We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences.
We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors.
Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations.
We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
