Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are seeking a dynamic and strategic Senior Vendor Success Manager to join our team! In this role, you will be a key driver of customer satisfaction and revenue growth by guiding vendors through the successful adoption and ongoing use of Paymode services.
You will serve as a trusted advisor, helping customers realize the full value of their Paymode membership by aligning our solutions with their business goals. Your proactive engagement and problem-solving skills will ensure a seamless customer experience throughout the lifecycle. This role requires close collaboration with the Paymode Vendor Sales team to uncover new revenue opportunities, as well as cross-functional coordination with Payer Account Managers, Product, and Member Services teams to address customer needs and drive long-term loyalty.
How you'll contribute:
- Manage a portfolio of high-value vendor accounts to protect and grow recurring revenue.
- Build and maintain strong, trust-based relationships with key stakeholders across customer organizations.
- Drive engagement with Paymode services and features to maximize customer value and satisfaction.
- Conduct regular business reviews to align Paymode capabilities with customer objectives.
- Monitor customer health metrics and develop risk mitigation strategies as needed.
- Identify and address potential issues before they escalate, ensuring positive outcomes and retention.
- Educate customers on the benefits and functionality of Paymode services.
- Present relevant product enhancements and updates to customers.
- Uncover and pursue opportunities to expand customer usage of the Paymode network.
- Share insights and best practices to continuously improve internal processes and customer outcomes.
If you have the attributes, skills, and experience listed below, we want to hear from you:
- Proven experience in Customer Success or Account Management, ideally within the Enterprise segment.
- Exceptional communication skills—both written and verbal—with the ability to tailor messaging to various audiences.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- A customer-first mindset with empathy, patience, and a genuine desire to help.
- Analytical thinking with the ability to translate customer data into actionable insights.
- Proactive, self-motivated, and results-driven with a collaborative spirit.
- Ability to identify risks and lead cross-functional efforts to resolve them.
- Comfortable engaging with stakeholders at all levels, from operational contacts to executive sponsors.
- 5–10 years of experience in the FinTech industry, with a solid understanding of the payments ecosystem and competitive landscape.
- Proficiency with CRM platforms and customer success tools to manage accounts and track performance.
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We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Bottomline Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bottomline Technologies and has not been reviewed or approved by Bottomline Technologies.
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Healthcare Strength — Health coverage (medical, dental, vision) and EAP are seen as solid and well-rounded, contributing meaningfully to total compensation. Feedback suggests plan quality is a bright spot even when other elements feel average.
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Leave & Time Off Breadth — PTO is often characterized as ample, with paid holidays and sick leave bolstering overall time away. Some notes indicate policies that increase with tenure or offer unlimited structures in parts of the organization.
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Flexible Benefits — Remote and hybrid flexibility is commonly cited as a plus that supports work–life balance. Feedback suggests this flexibility helps offset concerns about base pay in certain roles.
Bottomline Technologies Insights
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What We Do
Bottomline (NASDAQ: EPAY) makes complex business payments simple, smart, and secure. Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific.
