Responsibilities
Cultivate relationships at all levels of a client organization, specifically C-Level leaders and business counterparts to ensure strategic alignment of the client relationships and effective sales opportunity management.
Lead execution of effective cadence of business reviews to ensure clear and timely communication around initiatives, projects, and escalations. Leverage the matrix to drive outcomes with Engineering, Product Management, Cloud, Support, Sales and Client Alignment organizations to effectively serve the client needs.
Lead and educate client and other stakeholders on industry and Netsmart solution-specific insights, best practices, including product roadmaps, newly deployed or pending feature/functionally updates and end-user training.
Lead RFP responses by working effectively with sales, Client Alignment and proposal team members.
Perform platform demos for potential new clients and with coordination across the Netsmart matrix of solutions and services.
Create Scope of Work (SOW) documents in partnership with cross-functional stakeholders and in alignment with client expectations. Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing
Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing
Qualifications
Required
Bachelor's degree of equivalent work experience
At least 5 years’ sales or account management experience with health care and/or technology services and solutions
Strong relationship management skills with the ability to build rapport, influence, and deepen relationships with stakeholders.
Effective presentation skills, including presentations in a sales capacity.
Ability to manage complex situations and effectively collaborate and communicate with all levels of management and cross-functional teams.
Preferred
At least 3 years in Behavioral Health or Home Health and Long-Term Care sector.
At least 3 years experience working with electronic health records
#LI-GB1
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Skills Required
- Bachelor's degree or equivalent work experience
- At least 5 years sales or account management experience with healthcare and/or technology services and solutions
- Strong relationship management skills with ability to build rapport, influence, and deepen stakeholder relationships
- Effective presentation skills, including sales presentations
- Ability to manage complex situations and collaborate with cross-functional teams and all management levels
- Successful completion of a pre-employment background check and drug screen
- Must be legally authorized to work in the United States; employer does not sponsor work visas for this role
- At least 3 years in Behavioral Health or Home Health and Long-Term Care sector
- At least 3 years' experience working with electronic health records (EHR)
NetSmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NetSmart and has not been reviewed or approved by NetSmart.
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Wellbeing & Lifestyle Benefits — Offerings include a designated mental wellness day, paid volunteer time, telehealth, wellness events, and free 1:1 sessions with counselors and coaches. These wellbeing resources are positioned as stronger than many employers.
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Healthcare Strength — Medical, dental, and vision coverage are paired with short- and long‑term disability and telehealth. The breadth of core health coverage aligns with a comprehensive package.
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Leave & Time Off Breadth — PTO, paid holidays, paid volunteer time, and a designated mental wellness day are part of the offering, with some materials referencing flexible or unlimited PTO. This variety provides multiple avenues for time away.
NetSmart Insights
What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care. By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it. For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
