Signature Closer Sr. Client Services Representative

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.
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Provides assistance with general customers service inquiries, scheduling, troubleshooting issues, and ensuring a seamless experience. rimary responsibilities will include responding to inquiries via phone, email, and chat, resolving scheduling conflicts, and maintaining accurate records within our system.
Our ideal candidate will work Monday – Friday 1pm-9pm EST

Job Responsibilities

• Supports real estate transactions by assisting internal and external customers and clients with various inquiries by providing a high level of customer service
• Respond to inquiries via phone, email, and chat with professionalism and efficiency.
• Implements and supports strategies and initiatives focused on building and maintaining client relationships
• Develops departmental policies, procedures and strategies focused on providing high quality customer service achieved through anticipating client needs and attending to those needs effectively
• Understands how own team integrates with related teams to accomplish objectives
• Impacts the quality, timeliness and effectiveness of the team through own work
• Recognizes and solves atypical problems that occur infrequently
• Evaluates and selects solutions from existing precedents or procedures
• Communicates and explains complex information, including interdependencies within the team and others
• Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency
• Individual contributor acting as a resource for less experienced team members; does not have supervisory responsibilities
• Performs all other duties as assigned by management

Education

• High school diploma required; Bachelor’s preferred

Experience

• Typically requires 5+ years of related work experience
• Previous experience in customer service
• Strong communication and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Experience in Real Estate and Title Industry preferred
• Familiarity with notary services is a plus.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected].