Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.
Title: Senior Client Services Manager
Job Type: Full-time; 3 Days In Office
Job Location: New York City, NY
Salary Range: $80,000.00 - $105,000.00 (On Target Earning)
The Opportunity
Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Senior Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy.
The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.
The Daily To-Do
- Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
- Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
- Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
- Assist in identifying client needs and implement strategic solutions to help drive partnership
- Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
- Analyze and deliver reporting, insights, and results to clients
- Identify and generate client outreach for incremental, upsell, and renewal opportunities
- First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
- Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
- This role will start as an individual contributor with growth path to become a player/coach
Qualifications
- 5+ years experience at an Agency/AdTech with a focus on Account Management in a client-facing role
- Direct-sold and programmatic mobile advertising experience
- Knowledge of Programmatic; DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.
- Has established relationships with advertisers and agencies
- Familiarity with industry jargon and media metrics
- Experience managing a team is preferred
- Proficient in Excel and PowerPoint
- Proven record of successful client retention and business growth
- Highly strategic, proactive and solution-oriented
- Thrives in a teamwork environment and collaborates well with others
- Strong verbal and written communication skills with the ability to deliver well-positioned presentations
- Organizational skills with the ability to use available resources to reach solutions
- Able to multi-task and prioritize based on account tier and urgency on a daily basis
- Strong analytic skills to deliver reporting insights
- Highly organized and keen attention to detail
- Bachelor’s degree or equivalent experience
Follow Our Lead
- Big Picture: kargo.com
- The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)
Kargo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kargo and has not been reviewed or approved by Kargo.
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Strong & Reliable Incentives — Sales on‑target earnings are described as offering solid upside when targets are achieved, with variable pay seen as attainable. Compensation for quota‑carrying roles is regarded more favorably than in non‑sales functions.
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Healthcare Strength — U.S. medical coverage is characterized as generous, with very high employer‑paid premiums and multiple plan options. Coverage is described in places as near “free” for employees and dependents.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays and sick time, and paid parental leave are prominently featured. Additional family and fertility benefits are also highlighted.
Kargo Insights
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What We Do
Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raising the bar on what mobile, CTV, AI, social, and eCommerce can do to wow consumers and build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.
Why Work With Us
The key to our success is our people. We’ve built a community that values teamwork, is not afraid to take chances and relentlessly strives to disrupt the industry and stand out from the crowd. Diversity is fundamental to the Kargo culture as we celebrate and embrace our differences in our inclusive workplace.
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