ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
The Senior Client Services Associate, PCS supports efforts to maintain and expand upon COA copyright holders and client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management.
Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients’ quality of life by facilitating access to Patient-Centred Outcome (PCO) information. We promote scientific approaches in the PCO fields and encourage exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient’s voice into every step of the development process of new treatments.
This role is within the Author Collaboration Unit department, Mapi Research Trust (in collaboration with ICON plc).
Role Responsibilities:
- Manage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.
- Enhance copyright holder satisfaction through proactive communication, responsiveness, and value-added support.
- Lead project management, monitoring, and reporting activities related to assigned accounts.
- Build and expand relationships with Clinical Outcome Assessment (COA) copyright holders and developers to identify new business opportunities and support sustainable revenue growth through regular, value-driven communication.
- Coordinate the setup and implementation of distribution processes for new COAs in collaboration with internal teams.
- Conduct due diligence activities to verify and document copyright ownership.
- Serve as a subject matter expert in COA management, advising copyright holders and developers on industry standards and best practices.
- Act as the primary point of contact for assigned accounts, ensuring timely resolution of inquiries and issues.
- Collaborate cross-functionally with licensing, legal, operations, and commercial teams to support account objectives and business growth.
Requirements:
- Client management for at least 2 years prior
- Contract management
- Strong organizational and analytical skills
- Public speaking
- Advanced level of English, Microsoft Office Suite (Word, Excel, PPT, etc.) - Word is particularly key for managing contract negotiation and changes
- Experience in clinical research field/COA field/pharma industry/Project Management is a plus
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- At least 2 years of client management experience
- Contract management experience
- Strong organizational skills
- Strong analytical skills
- Public speaking experience
- Advanced English proficiency
- Microsoft Office Suite proficiency, especially Microsoft Word
- Experience in clinical research, Clinical Outcome Assessment, pharmaceutical industry, or project management
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
