Senior Client Services Administrator

Description and Requirements
Department: MetLife's Small & Specialty Business Market is the fastest growing segment of Group Benefits, with annual growth rates of 4-6% and targeted growth of 10%. As a leader of this fragmented market, MetLife has more than 40,000 customers and averages $250 million in sales per year- representing 4% of the market share. This role would support MetLife's Versant Health business, one of the nation's leading managed vision care companies.
The Role: Responsible for providing exceptional day-to-day administrative service to an assigned portfolio of Vision Insurance Clients within our small group book of business.
Key Responsibilities:

• Timely and accurate response to all client, member and broker inquiries.
• Address and resolve complex and critical client escalations.
• Perform complex tasks independently for a portfolio of clients.
• Act as a liaison between the client/broker and internal teams.
• In collaboration with MetLife Sales team, oversee the creation and distribution of client renewals, certificates and policies.
• Other special projects as needed.

Essential Business Experience and Technical Skills:

• Proficient oral/written communication skills.
• Ability to write clear, concise, and grammatically correct business emails.
• Adaptable, collaborative, able to work with fellow team members to achieve a common goal.
• Strong problem solving and analytical skills.
• Ability to multi-task and prioritize client requests to meet deadlines.
• Working knowledge of Salesforce, Microsoft office, Excel, PowerPoint.
• 2 years Client Services experience in a professional environment.
• 1-2 years Insurance, Vision or Medical office experience.
• High school diploma or equivalent. Bachelor's degree preferred.

The salary range for applicants for this position is 41,600 - 57,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
41,600 - 57,000