Senior Client Relations Analyst, Asia ex Japan ex Korea

Posted 11 Days Ago
Be an Early Applicant
Hong Kong
7+ Years Experience
Fintech • Financial Services
The Role
As a Senior Client Relations Analyst at Capital Group, you will interface with external clients to deliver a superior client service experience, focusing on retaining and growing institutional client relationships. Responsibilities include client meetings, decision-making authority, client servicing support, and mentoring junior team members.
Summary Generated by Built In

"I can succeed as an Institutional Senior Client Relations Analyst at Capital Group."

As our Senior Client Relations Analyst working within the Institutional Client Service Group, you will interface directly with external clients and service providers to deliver an in-depth understanding of industry, organizational, and operational topics.

Externally representing Capital Group with the goal of delivering a superior client service experience, you will partner with cross-functional client relationship teams within the Europe & Asia Client Group (EACG) organization to proactively service institutional clients. This includes delivering a consultative client experience by meeting client needs and participating in client meetings. Working closely with and leveraging the Investment Operations teams, you will exercise autonomous decision-making authority to address all aspects of servicing related to assigned clients.
Your primary focus will be on retaining and growing institutional client relationships. You will ensure excellent client experience for all aspects of client servicing support and reporting. Providing leadership and mentoring to the junior team members, you will help drive the business forward.


"I am the person Capital Group is looking for."

  • You have a minimum of 10 years of institutional client service experience in client facing roles within the Asset Management industry.

  • Proficiency in Chinese language (Cantonese and/or Mandarin) both spoken and written is preferred.

  • You have a track record of delivering customer-centric solutions and building strong customer relationships.

  • You have effective communication skills that conveys a clean understanding of the unique needs of different audiences.

  • You have flexibility to travel.

  • You have experience managing complexity, balancing multiple stakeholders and building networks inside and outside the organization.

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

The Company
HQ: Los Angeles,, CA
8,820 Employees
On-site Workplace
Year Founded: 1931

What We Do

Since 1931, Capital Group, home of American Funds®, has been singularly focused on delivering superior results for long-term investors using high-conviction portfolios, rigorous research and individual accountability. As of December 31, 2021, Capital Group manages more than $2 trillion in equity and fixed income assets for millions of individual and institutional investors.

Capital Group is a private firm that employs more than 8,000 associates and has offices in Europe, Asia, Australia and the Americas. For more than 90 years, our goal has remained the same: to improve people’s lives through successful investing.

*** We’ve been made aware of an employment scam fraudulently using Capital Group’s name. Please note: Capital Group currently does not offer 100% remote work positions. On average, the interview process can take one to three months to go from resume submission to offer. Financial transactions are never part of the job onboarding process. For your own cyber safety and security, if you suspect fraud, please do not respond to or interact with messages claiming to be from Capital Group. You can also contact [email protected] to verify a job opportunity. ***

For important legal information please click the company details website link: https://www.capitalgroup.com/us/landing-pages/linkedin-terms-of-use.html

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