Senior Client Program Specialist

JOB DESCRIPTION

• This is a Hybrid position requiring 3 days/week in our Marietta, GA office.
• Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Provides training to colleagues on programs and processes.
• Serve as primary point of contact between Client Program Team and assigned client contacts.
• Maintains up to date knowledge on client programs and trends.
• Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
• Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
• Participate in client discussions related to their testing, audits, inspections and other service needs and program development, onboarding and delivery.
• Support quarterly business reviews, corrective action plans, and client projects.
• Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Pro-actively communicate with clients in a professional and clear manner.

What you'll experience working at UL:

• Mission: For UL Solutions, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
• People: Ask any UL Solutions employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: The salary range for this position is $70,000. - $85,000. and is based upon years of experience that is commensurate with the level of the position.
• All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 10% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.
• We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
• Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
• The application deadline for this position is 4/4/2025

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QUALIFICATIONS

• General degree or equivalent
• 5+ years of related experience
• Experience or interest in Sustainability
• Familiarity with testing, audits, inspections within the Testing, Inspection and Certification industry.
• Working knowledge of Microsoft Office Suite.
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.