Senior Client Manager (Chinese Segment)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Role Summary

We are looking for a Senior Client Manager to help us meet our new Chinese speaking customer acquisition and revenue growth targets on both Ocean & Logistics services by keeping our company competitive and innovative.

Key Responsibilities:

• Manage the current assigned portfolio and mainly develop new customers; secure business and achieve objectives within the Sales Channel (for Ocean, Air Freight, LCL, Customs, Trucking, warehousing, middle miles).

• Build a good understanding and relationship with key and big Chinese speaking customers/potential customers to get business opportunities.

• Build a good understanding of all service offerings to be able to offer integrated logistics solutions.

• Develop customer value propositions for appropriate business opportunities. Strive for consultative sales to distinguish market presence by effectively probing and identifying needs and suggesting solutions to help customers.

• Follow direction settings and stay on top of business signals to secure both long-term and short-term opportunities.

• Communicate significant trends, price fluctuation and policies to assigned portfolio.

• Work closely with Customer Service, Commercial Planning, Product and other related functions to ensure customer needs and market intelligence are updated and communicated. Coordinate and execute commercial approach in response to customer needs and the market situation.

• Research and understand the territory/verticals to identify and establish business contacts with potential customers.

• Ensure sales systems and reporting are precise and up to date for management tracking, analysis and planning.

We Are Looking For

• More than 5 years’ work experience in shipping and logistics industry with 3 years of experience in the same position.

• A good understanding of Ocean and wide range of logistics services.

• Fluency in Khmer, English and Chinese language is a must.

• Deep understands the competitive landscape and can adjust approaches to customers as a result.

• Proven track record of targeting, pursuing and winning large opportunities, through both personal and collaborative selling efforts, in tendered and non-tendered environments.

• Strong presence and ability to communicate / present / consult with ‘C’ level decision makers in Chinese speaking company.

• Good understanding on cross border trucking service between Cambodia- Vietnam and Thailand.

• Ability to work independently or a TEAM player in a fast-paced international environment and cope with large scale business challenges.

• Capable in building strong and lasting relationships and networks at multiple levels, focusing on decision makers and influencers, both locally and internationally.

• Well-developed communication, persuasiveness, influencing and presentation skills as well as ability to do needs evaluation and handle most common customer objections.

• Has strong negotiation skills and project management.

• Resilient, tenacious and persistent.

• Self-Motivated and performance driven.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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