Senior Client Implementation Manager

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded! 

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time. 

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

This position will provide end to end ownership of client implementations. This scope includes the implementation of a clients, new file implementations, client renewals, and organizational initiatives to support ongoing operations. The successful senior client implementation manager will have a strong sense of urgency and ownership to drive implementations and projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholder’s needs and the strong desire to delight the client as well as exceed expectations. The senior position requires a high level of comfort navigating a higher level of complexity when it comes to large and strategic client implementations. It is expected that their book of business will present a need for more robust soft-skills and confidence of execution.

Location: Remote | USA | Travel Required

Responsibilities:

Implementation

• Facilitating client, vendor, internal and implementation calls
• Developing successful project plans for implementation
• Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
• Updating stakeholders and the larger business on progress, risks, and critical milestones
• Presenting high-level updates and initiative progress to senior leadership

Operations: General

• Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation
• Develop trackable metrics to measure successful launches

Operations: Projects

• Primary point of contact (internal & external) for operational projects related to implementation needs
• Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
• Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
• Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
• Create and manage process flows as well as internal and external documentation.

Holistic Ownership of Implementation Internally & Externally

• Facilitating client, vendor, and internal implementation calls
• Developing successful project plans for implementation
• Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
• Updating stakeholders and the larger business on progress, risks, and critical milestones

Cross-Functional Coordination to Ensure Success

• Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation
• Develop trackable metrics to measure successful launches

Accountable for Accuracy & Readiness of Launch

• Primary point of contact (internal & external) for operational projects related to implementation needs
• Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
• Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
• Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
• Create and manage process flows as well as internal and external documentation.

Requirements:

• Bachelor’s degree required
• 5+ years relevant experience
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Proven working experience in project management and/or implementation
• Experience in processes and task management
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Solid organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

 Benefits

Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.