Jobs at Employer Direct Healthcare

The Implementation Manager oversees client implementations, develops project plans, coordinates with stakeholders, ensures successful launches, and maintains communication during projects.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

The Senior Cloud Platform Engineer will develop and maintain an Azure cloud infrastructure, ensuring scalability, automation, and regulatory compliance while collaborating with cross-functional teams to deliver enterprise-grade platforms and mentor junior engineers.

As a Senior Site Reliability Engineer, you will ensure the reliability and performance of our Azure-based healthcare platform, implementing SRE practices, driving incident management, and automating operational tasks.

Partner directly with the CEO to drive strategic, cross-functional initiatives: prepare board and investor materials, conduct analysis and diligence, build models and narratives, protect the CEO's time, and independently lead high-priority projects through launch and handoff while coordinating with product, commercial, finance, and operations.

The Analytics Engineer builds and maintains data models for analytics, ensuring data quality and enabling self-service insights for analysts across the organization.

Embedded technical lead for Finance systems: design, build, and maintain integrations (NetSuite, ADP, Databricks), deploy AI-assisted finance automations, manage contractors, ensure HIPAA-compliant data handling, run high-priority technical projects (reporting migration, PO system, client portal), and maintain a prioritized engineering backlog.

The Senior Data Engineer will design and implement scalable data pipelines, ensure data quality, collaborate on data models, and support business needs using cloud platforms and integration tools.

The Data Engineer II will design and implement scalable data pipelines, collaborate with stakeholders, ensure data quality, and support analytics by utilizing cloud platforms and big data technologies.

Design and implement scalable data pipelines, support data ingestion and quality, collaborate on data models, and maintain data exports, contributing to technology improvements.

Build and own member-facing features across web, mobile, and backend services. Contribute to system design, performance, accessibility, and maintainability. Integrate .NET/C# backend services with Azure, collaborate across product, design, and engineering, participate in code reviews, mentor teammates, and help deliver reliable, scalable member experiences.

Manage intake, prioritization, and execution of change requests across Salesforce and CareHub. Maintain accurate provider, facility, and contract records, prevent backlogs, support Provider Success Managers, collaborate with cross-functional teams, and identify process improvement opportunities.

Build end-to-end conversion and funnel measurement for mid/lower funnel, create dashboards and attribution frameworks, analyze drop-offs and agent performance, generate actionable insights for operations, document methods, and automate reporting using AI tools.

Lead engagement analytics to measure and improve member funnel conversion. Own reporting infrastructure, drive ad hoc and cohort analyses, define funnel methodology, ensure data QA, apply automation and AI-assisted tools, and partner with Member Services and Operations while managing and mentoring analysts.

Partner with Client Success leadership to drive strategy and operations: capacity modeling, quota setting, OKRs/KPIs, forecasting, operating cadence for renewals/upsells, customer health scoring, and cross-functional project management. Collect Salesforce and data requirements and ensure successful implementation to enable scalable client launches, retention, and expansion.

The Senior GRC Engineer will develop compliance infrastructure, automate evidence collection, oversee AI governance, and ensure healthcare compliance, primarily through coding and integration.

Own and deliver training for the Cancer navigation program (with backup for Surgery and Infusion). Design, develop, and facilitate onboarding and ongoing training, track trainee performance, update courseware with SMEs, evaluate curriculum effectiveness using VoC and assessment data, manage training projects, support AI-enabled learning tools and call analytics, and partner with Quality to deliver call coaching.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

The Events Manager will manage all aspects of event planning and execution, ensuring alignment with business goals and collaboration with teams. Responsibilities include logistics, stakeholder engagement, budgeting, and performance monitoring to deliver impactful B2B events and enhance attendee experiences.

Lead commercial planning and compensation for the Commercial organization: own annual planning, OKRs, coverage and capacity models, compensation design and administration, quotas, commission accuracy, long-term planning models, and executive/Board reporting. Partner with Commercial leadership, Finance, Field Operations, and cross-functional teams to translate growth strategy into operating plans and ensure timely, accurate commission payouts.