Jobs at Employer Direct Healthcare

Lead design, build, and scale production Generative AI and agentic systems (LLM, RAG, multi-agent workflows). Own architecture, prompt strategy, evaluation, LLMOps, Azure deployments, observability, and mentor engineering teams while ensuring safety and compliance for healthcare applications.

Design, build, and scale production LLM and agentic systems (RAG, multi-agent workflows, prompt pipelines, evaluation frameworks) on Azure. Lead LLMOps, inference services, observability, and cross-functional integration in a regulated healthcare environment while mentoring engineers and establishing AI engineering best practices.

Design, build, and scale production LLM and agentic systems (RAG, multi-agent orchestration, prompt pipelines) on Azure. Own model selection, evaluation, LLMOps, monitoring, and compliance controls; lead code/design reviews, mentor engineers, and partner with product and clinical teams to deploy safe, reliable GenAI capabilities.

Lead end-to-end planning and execution of 200+ open enrollment benefit fairs annually and internal events, managing logistics, vendors, staffing, budgets, reporting, and cross-functional coordination. Build scalable systems, improve processes, support annual client conference, and develop creative activations to elevate member experience.

The Staff Accountant supports daily accounting operations, ensuring financial record accuracy, participating in month-end close, and reconciliations while collaborating with teams.

Handle provider and claims support inquiries, investigate and resolve billing issues, maintain documentation, audit bill payments, analyze trends, participate in provider advocacy, and design/deliver training to revenue cycle and network experience teams.

Own and grow Lantern's client reference and advisory programs, coordinate client requests with Customer Success, build high-touch client relationships, and drive pipeline, expansion revenue, and deal velocity across the client lifecycle.

As a Provider Success Manager, you'll manage provider relationships, drive satisfaction, optimize performance, and collaborate cross-functionally to enhance services and support providers effectively.

The Implementation Manager oversees client implementations, develops project plans, coordinates with stakeholders, ensures successful launches, and maintains communication during projects.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

The Senior Cloud Platform Engineer will develop and maintain an Azure cloud infrastructure, ensuring scalability, automation, and regulatory compliance while collaborating with cross-functional teams to deliver enterprise-grade platforms and mentor junior engineers.

As a Senior Site Reliability Engineer, you will ensure the reliability and performance of our Azure-based healthcare platform, implementing SRE practices, driving incident management, and automating operational tasks.

The Senior Data Engineer will design and implement scalable data pipelines, ensure data quality, collaborate on data models, and support business needs using cloud platforms and integration tools.

The Data Engineer II will design and implement scalable data pipelines, collaborate with stakeholders, ensure data quality, and support analytics by utilizing cloud platforms and big data technologies.

Design and implement scalable data pipelines, support data ingestion and quality, collaborate on data models, and maintain data exports, contributing to technology improvements.

Build and own member-facing features across web, mobile, and backend services. Contribute to system design, performance, accessibility, and maintainability. Integrate .NET/C# backend services with Azure, collaborate across product, design, and engineering, participate in code reviews, mentor teammates, and help deliver reliable, scalable member experiences.

Build end-to-end conversion and funnel measurement for mid/lower funnel, create dashboards and attribution frameworks, analyze drop-offs and agent performance, generate actionable insights for operations, document methods, and automate reporting using AI tools.

Lead engagement analytics to measure and improve member funnel conversion. Own reporting infrastructure, drive ad hoc and cohort analyses, define funnel methodology, ensure data QA, apply automation and AI-assisted tools, and partner with Member Services and Operations while managing and mentoring analysts.

Partner with Client Success leadership to drive strategy and operations: capacity modeling, quota setting, OKRs/KPIs, forecasting, operating cadence for renewals/upsells, customer health scoring, and cross-functional project management. Collect Salesforce and data requirements and ensure successful implementation to enable scalable client launches, retention, and expansion.

Own and deliver training for the Cancer navigation program (with backup for Surgery and Infusion). Design, develop, and facilitate onboarding and ongoing training, track trainee performance, update courseware with SMEs, evaluate curriculum effectiveness using VoC and assessment data, manage training projects, support AI-enabled learning tools and call analytics, and partner with Quality to deliver call coaching.