Jobs at Employer Direct Healthcare

Lead commercial planning and compensation for the Commercial organization: own annual planning, OKRs, coverage and capacity models, compensation design and administration, quotas, commission accuracy, long-term planning models, and executive/Board reporting. Partner with Commercial leadership, Finance, Field Operations, and cross-functional teams to translate growth strategy into operating plans and ensure timely, accurate commission payouts.

Design and implement scalable data pipelines, support data ingestion and quality, collaborate on data models, and maintain data exports, contributing to technology improvements.

Lead engagement analytics to measure and improve member funnel conversion. Own reporting infrastructure, drive ad hoc and cohort analyses, define funnel methodology, ensure data QA, apply automation and AI-assisted tools, and partner with Member Services and Operations while managing and mentoring analysts.

Build end-to-end conversion and funnel measurement for mid/lower funnel, create dashboards and attribution frameworks, analyze drop-offs and agent performance, generate actionable insights for operations, document methods, and automate reporting using AI tools.

The Data Engineer II will design and implement scalable data pipelines, collaborate with stakeholders, ensure data quality, and support analytics by utilizing cloud platforms and big data technologies.

Own and deliver training for the Cancer navigation program (with backup for Surgery and Infusion). Design, develop, and facilitate onboarding and ongoing training, track trainee performance, update courseware with SMEs, evaluate curriculum effectiveness using VoC and assessment data, manage training projects, support AI-enabled learning tools and call analytics, and partner with Quality to deliver call coaching.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Embed with Commercial teams to run discovery and root-cause analysis, design and build end-to-end AI automation solutions, deploy and drive adoption, enable AI fluency across teams through best practices and an AI Hub, run hackathons, collaborate with GTM Systems engineering, and maintain a prioritized Commercial AI roadmap.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

As a Provider Success Manager, you'll manage provider relationships, drive satisfaction, optimize performance, and collaborate cross-functionally to enhance services and support providers effectively.

The Senior Cloud Platform Engineer will develop and maintain an Azure cloud infrastructure, ensuring scalability, automation, and regulatory compliance while collaborating with cross-functional teams to deliver enterprise-grade platforms and mentor junior engineers.